Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Training
Timeline
Generic
JESSICA LAFRANCE

JESSICA LAFRANCE

Somerville,MA

Summary

I have enjoyed taking on many different roles throughout my life. Taking care of and helping people is one of the things I'm most proud of. It's transferred to my professional life, whether for customer service, food service, or nursing field. I love learning new skills, and I strive to practice them as thoroughly and quickly as I can. Proficient at multi tasking as it has always been required. Always put 110% into my work. I pride myself on good customer and co-worker interactions, regardless if I'm in management or a team player.

Overview

25
25
years of professional experience
2
2
Certification

Work History

Shopper

Wegmans
02.2024 - 11.2024
  • Utilize technology to communicate with and fill customer orders
  • Accurately and efficiently fulfill customer orders and stage them in the fulfillment area.
  • Properly handle products, use necessary equipment, and bag items to ensure safe delivery.
  • Scan items accurately, make appropriate substitutions, and process payments.
  • Maintain a clean, organized, and wellstocked workspace.
  • Carryout other customer service duties within the store as necessary.
  • Suggest specific product purchases to meet customers' needs.

Front Cashier Supervisor and cook

Blue House Derry
09.2019 - 12.2023
  • Handle customer complaints, concerns while always striving for the best possible solution.
  • Handled phone orders and communications.
  • Responsible for training new employees for customer service and aspects of the kitchen.
  • Responsible for inventory.
  • Managed all the drivers and the driver finance.
  • Balanced and reconciled the register at the end of the shift and counted tills at the start of the shift with start money.
  • Identified customer needs while also increasing revenue.
  • Kept the dinning area and bathrooms clean and organized.

Nursing Aide

Pleasant Valley Nursing Center
09.2018 - 09.2021
  • Maintain patient charts in order to keep records current and support accurate treatments. Assisted patients with bathing, feeding, lifting, and transferring among other activities of daily living (ADL).
  • Kept in constant contact with other members of the care team. Assisted patients in achieving higher standards of living through effective ADL coaching and assistance.
  • Provided direct patient care in order to improve patient comfort as well as their psychological, social, and spiritual well-being.
  • Assisted patients in eating and drinking as needed for safe food consumption in accordance with recovery guidelines.
  • Took vital signs and kept track of changes and alerted doctors and nurses right away.
  • Demonstrated and instructed patients and family members on how to maintain and care for their homes after they were discharged.
  • Documented the care I provided in the medical records of the patients. Provided care for up to 20 patients per shift with strict quality for optimal care delivery.

Front Cashier

Mickey's N.Y. Pizza
10.2017 - 09.2019
  • Dealt with customer complaints and concerns, offering resolution.
  • Balanced and reconciled the register at the beginning and end of the shift.
  • Kept the front and back end clean and organized. Trained new team members on how to use the POS system and customer service strategies
  • Managed front end services single handedly.
  • Inspect food processing areas to ensure compliance with government regulations and standards for sanitation, safety, quality, and waste management standards.
  • Assist with preparing and serving food and beverages.
  • Take and prepare to-go orders.
  • Weigh, measure, and mix ingredients according to recipes or personal judgment, using various kitchen utensils and equipment.
  • Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices.

Education

Certificate - undefined

Hesser college
Manchester, NH
01.2010

Skills

  • ServSafe certification
  • Medical terminology, law ethics bioethics, nutrition, anatomy and physiology A & B, medical billing and coding, clinical procedures
  • Positive attitude, with level-headed, emotional intelligence
  • Exceptional customer service
  • Communication and problem solving
  • Empathy and Integrity
  • Reliable and motivated

Certification

  • Medical Assisting
  • Infection Control
  • CPR

LANGUAGES

English

Training

  • Nursing Assistance - L.N.A.
  • LNA Health Career Manchester NH

Timeline

Shopper

Wegmans
02.2024 - 11.2024

Front Cashier Supervisor and cook

Blue House Derry
09.2019 - 12.2023

Nursing Aide

Pleasant Valley Nursing Center
09.2018 - 09.2021

Front Cashier

Mickey's N.Y. Pizza
10.2017 - 09.2019

Certificate - undefined

Hesser college

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