Jessica Lahley
Bates City,MO
Summary
Proven leader and dedicated professional with a track record of enhancing customer satisfaction and increasing sales, notably at Ameristar Casino Resort Spa. Skilled in safe food handling and exceptional customer service, adept at fostering customer relationships and mentoring teams for peak performance. Demonstrates a strong work ethic and sales expertise, contributing to significant business growth.
Overview
10
10
years of professional experience
Work History
Delivery Driver
DoorDash
2018.07 - Current
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Verified accuracy of all deliveries against order forms.
Server
Ameristar Casino Resort Spa
2023.11 - 2024.08
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
Delivery Driver
Instacart
2018.03 - Current
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Managed customer inquiries and complaints in polite and professional manner.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Verified accuracy of all deliveries against order forms.
Assistant Manager
Windsor Fashions
2022.03 - 2023.01
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Server
Harrahs Casino And Resort
2021.03 - 2022.12
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Manager
The Hope Center
2014.05 - 2018.06
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Bachelor Psychology - Psychology
University of Idaho
Moscow, ID05.2018
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Cleanliness standards
- Safe Food Handling
- Food Running
- Sales expertise
- Food safety understanding
- Supply Restocking
- Suggestive Selling
- Beverage Preparation
- Ordering Procedures
- Food Delivery
Timeline
Server
Ameristar Casino Resort Spa
2023.11 - 2024.08
Assistant Manager
Windsor Fashions
2022.03 - 2023.01
Server
Harrahs Casino And Resort
2021.03 - 2022.12
Delivery Driver
DoorDash
2018.07 - Current
Delivery Driver
Instacart
2018.03 - Current
Manager
The Hope Center
2014.05 - 2018.06
Bachelor Psychology - Psychology
University of Idaho