Jessica Landsverk
Fargo
Summary
Strategic customer experience, sales support, and organizational leadership executive with 25+ years of experience developing people, strengthening customer relationships, and driving organizational growth. Known for building high-performing teams, creating accountability, strengthening culture, and fostering exceptional customer experiences. Recognized throughout the propane industry for authentic leadership, relationship-building, and professional representation of both employer and industry.
Overview
7
7
years of professional experience
Work History
DIRECTOR OF INSIDE SALES & CUSTOMER SUPPORT
FEI, Inc.
11.2023 - Current
- Lead and develop a 10-member Inside Sales & Customer Support team across four locations serving the propane, energy, and fertilizer industries.
- Established departmental goals, performance metrics, and accountability standards that strengthened team performance and customer experience.
- Successfully transformed team culture through coaching, performance management, employee development, and strategic hiring.
- Partner with Sales, Product Management, Operations, and Executive Leadership to align customer experience initiatives with organizational objectives.
- Utilize ERP, CRM, and performance data to drive continuous improvement and customer-focused solutions.
- Chair FEI's ESOP Communications Committee and lead employee engagement and ownership culture initiatives.
DIRECTOR OF CUSTOMER RELATIONS
Laney's
04.2023 - 11.2023
- Led customer experience, customer support, and service operations initiatives.
- Collaborated with executive leadership on customer journey improvements and operational effectiveness.
- Developed customer-focused strategies designed to strengthen retention and long-term customer relationships.
SERVICE OPERATIONS MANAGER
Comstock Construction
01.2022 - 04.2023
- Led service operations, employee development, and customer relationship initiatives.
- Recruited, trained, and developed team members while supporting operational growth objectives.
- Partnered with leadership on service performance improvements and customer experience initiatives.
DIRECTOR OF SALES & SERVICE
Robert Gibb & Sons
02.2019 - 12.2021
- Led service, sales, and customer experience functions.
- Developed employees, strengthened customer relationships, and supported company growth initiatives.
- Active participant in Women in HVAC and Bryant Women in HVAC leadership programs.
Education
Business Administration Coursework -
University of Mary
Business Management Studies - Sales & Marketing Emphasis
North Dakota State College of Science
Skills
- Customer relationship management
- Customer experience strategy
- Sales operations alignment
- Sales coordination
- Operational effectiveness
- Continuous improvement initiatives
- Strategic hiring
- Team leadership
- Change management
- Employee training
- Coaching and mentoring
- Effective communication
- Problem solving
- Customer surveying
- Reliability
Industry Community Leadership
- State Ambassador, Women in Propane Council – Rocky Mountain Propane Gas Association
- State Ambassador, Women in Propane Council – Nebraska Propane Gas Association
- Chair, FEI ESOP Communications Committee
- Bryant Women in HVAC – Selected Participant
- Women in HVAC – Professional Member
- National Association of Women in Construction (NAWIC) – Professional Member
- Volunteer and Supporter, American Foundation for Suicide Prevention
Additional Career Experience
Earlier career experience includes leadership roles in customer service, service operations, dispatch, marketing, and sales support within the HVAC and construction industries, providing the operational foundation for subsequent leadership roles in sales, customer experience, and organizational development.
Core Leadership Highlights
- Lead a 10-member Inside Sales & Customer Support team across four FEI locations serving the propane, energy, and fertilizer industries.
- Successfully rebuilt team culture through accountability, performance management, employee development, and strategic hiring.
- Selected by executive leadership to relaunch and lead FEI's ESOP Communications Committee; currently serving as Chair of a 10-member committee.
- State Ambassador for Women in Propane through both the Rocky Mountain and Nebraska Propane Gas Associations.
- Active participant in propane industry trade associations, trade shows, vendor partnerships, customer engagement initiatives, and leadership development programs.
- Recognized for building strong relationships across customers, suppliers, manufacturers, peers, and industry leaders.
Timeline
DIRECTOR OF INSIDE SALES & CUSTOMER SUPPORT
FEI, Inc.
11.2023 - Current
DIRECTOR OF CUSTOMER RELATIONS
Laney's
04.2023 - 11.2023
SERVICE OPERATIONS MANAGER
Comstock Construction
01.2022 - 04.2023
DIRECTOR OF SALES & SERVICE
Robert Gibb & Sons
02.2019 - 12.2021
Business Administration Coursework -
University of Mary
Business Management Studies - Sales & Marketing Emphasis
North Dakota State College of Science