Summary
Overview
Work History
Accomplishments
Certification
Timeline
Generic

Jessica Langevin

Dedham,MA

Summary

Dynamic and professional with over 10 years of experience in retail banking. Deep understanding of banking operations, customer service excellence, and financial product offerings. Expertise in managing client relationships, cross-selling banking products, and ensuring compliance with industry regulations. Strong background in human resources, excelling in recruitment, employee training, and performance management. Recognized for driving sales growth, enhancing customer loyalty, and improving operational efficiencies in fast-paced, customer-focused environments.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Customer Service Cashier

Lowes Home Improvment
11.2024 - Current
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Met customer service goals and exceeded customer expectations.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Promoted store loyalty programs to customers to enhance engagement and repeat business.

Client Support Coordinator

HR Knowledge
04.2019 - 06.2023
  • Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence
  • Updated employee database with changes in job title, salary information or contact details
  • Processed paperwork associated with personnel transactions such as promotions or terminations
  • Performed administrative tasks related to payroll processing or benefit administration
  • Created, organized and maintained employee personnel files to keep sensitive data secure
  • Compiled and prepared reports and documents pertaining to personnel activities
  • Assisted in administering employee benefit programs and worker's compensation plans
  • Processed 401k

Human Resource Assistant

Family Service of Rhode Island
10.2010 - 06.2015
  • Created job descriptions, advertised postings, tracked time and cost for efficiency
  • Recruited and screened qualified potential employees
  • Processed the on-boarding of 50+ new hires in a year including background checks and EVerify
  • Prepared offer letters and contracts
  • Delivered friendly, professional assistance with new hires throughout the interviewing and hiring process
  • Prepared monthly, weekly and daily reports and logs using Microsoft Excel and Office
  • Processed and maintained all credentialing of licensed personnel
  • Created and maintained all confidential employee files and employee credentialing files both physical and digital
  • Served as company representative at various job fairs to promote company objectives
  • Assisted with meetings and presentations within company
  • Answered and directed 100-150 inbound phone calls per day
  • Trained and supervised front desk personnel

Universal Banker

Middlesex Savings Bank
08.1995 - 09.2006
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
  • Opened, supervised and closed branch in absence of manager
  • Managed a full teller line, including training of new employees
  • Processed quarterly Vault, ATM and teller drawer audits with a zero error rate
  • Coordinated weekly cash and traveler cheque orders in high-volume location
  • Balanced individual cash drawer, ATM, vault and branch daily with exceptional rate of accuracy
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.

Accomplishments

  • March of Dimes Citizen of the Year, 2000
  • Reorganized and streamlined the employee files and professional credentialing files for optimum efficiency.
  • Created check-lists and spreadsheets to track onboarding paperwork including background checks and to ensure timely recertifications on all licensed professionals' panelings.
  • Created the front-desk training manual.
  • First place winner of the 'Spring Break' bank-wide competition of HELOC/HE Loan sale.

Certification

  • Life Insurance License - Massachusetts Department of Insurance.

Timeline

Customer Service Cashier

Lowes Home Improvment
11.2024 - Current

Client Support Coordinator

HR Knowledge
04.2019 - 06.2023

Human Resource Assistant

Family Service of Rhode Island
10.2010 - 06.2015

Universal Banker

Middlesex Savings Bank
08.1995 - 09.2006

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Jessica Langevin