Jessica Lantz
Ponte Vedra Beach,FL
Summary
Dynamic bartender with a proven track record, excelling in customer service and creative mixology. Recognized for enhancing guest experiences through personalized drink recommendations and efficient service. Strong multitasker and team player, adept at training staff and maintaining high standards of cleanliness and safety in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Bartender
Valley Smoke BBQ
Palm Valley, FL
01.2024 - Current
- Learned cocktail preparation and presentation techniques to enhance guest experiences.
- Assisted in maintaining cleanliness and organization of the bar area for efficient operations.
- Developed knowledge of various spirits, wines, and beers to provide informed recommendations.
- Supported inventory management by restocking supplies and monitoring product levels.
- Engaged with customers to build rapport and ensure satisfaction with service provided.
- Adapted quickly to high-pressure situations during peak hours while maintaining quality service.
- Collaborated with team members to streamline service processes and improve workflow efficiency.
- Participated in training sessions to enhance bartending skills and operational understanding.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bartender
The Shim Sham Room
Jacksonville Beach, FL
10.2019 - 03.2023
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
Bartender
Hoptinger Bier Garden & Sausage House
Jacksonville Beach, FL
01.2016 - 10.2021
- Oversaw bar operations, ensuring quality service and adherence to health regulations.
- Trained and mentored junior bartenders in mixology techniques and customer service standards.
- Managed staff schedules, optimizing shifts for peak business hours and employee availability.
- Developed cocktail menus based on seasonal trends, enhancing guest experience and driving sales.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
- Developed innovative drink recipes that became popular among patrons, boosting sales and enhancing the establishment''s reputation.
Education
Cosmetology -
Aveda Institute Jacksonville
Jacksonville, FL2019
GED -
Florida State College
Jacksonville, FL2010
Skills
- Strong multitasking
- Highly reliable
- Team player attitude
- Clear and effective communication
- Customer service expertise
- Responsible alcohol service
- Complex Problem-solving
- Payment processing
- Memory retention
- Hospitality service expertise
- Professional appearance
- Team training and development
- Beverage preparation
- Sales expertise
- Creative mixology
- Preparing garnishes
Timeline
Bartender
Valley Smoke BBQ
01.2024 - Current
Bartender
The Shim Sham Room
10.2019 - 03.2023
Bartender
Hoptinger Bier Garden & Sausage House
01.2016 - 10.2021
Cosmetology -
Aveda Institute Jacksonville
GED -
Florida State College