JESSICA LAUDER
Minford,OH
Summary
Trained and certified Phlebotomist with demonstrated understanding of medical vocabulary, disease control protocols, quality support, and data entry. Maintain excellent patient relations and supportive and pleasant bedside manner. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Furniture Manager
Big Lots
Wheelersburg, Ohio
08.2022 - Current
- Created weekly reports detailing sales performance of each product line.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Ensured that all furniture was properly labeled and stored according to manufacturer instructions.
- Trained staff on proper handling techniques for moving and assembling furniture items safely and efficiently.
- Proposed or approved modifications to project plans.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Monitored the condition of used furniture prior to sale or return to vendors, ensuring safety requirements were met.
- Established quality control standards for incoming shipments of furniture to ensure compliance with company regulations.
- Scheduled regular maintenance checks on all store-owned equipment related to the handling, assembly, and display of furniture products.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Performed periodic audits on inventory levels to ensure accuracy across multiple locations.
- Identified areas where operational efficiencies could be improved within the department.
- Organized and maintained inventory of furniture products, ensuring accuracy of stock levels.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Collaborated with other departments to ensure smooth functioning of store operations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Maintained updated knowledge through continuing education and advanced training.
- Maintained accurate records regarding orders placed, deliveries received, returns processed.
- Delegated work to staff, setting priorities and goals.
- Collaborated with other departments such as marketing and finance to develop promotional strategies aimed at increasing sales volume.
- Provided customer service support for clients who had purchased furniture from the store.
- Assisted customers in selecting appropriate pieces for their individual needs and preferences.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Disposing of cardboard in a baler, making a bale.
- Keeping warehouse clean and organized and truck ready.
- Building merchandise.
- Cash handling closing down tills, opening tills, counting down the safe and filling change drawer.
- Fill in for other managers when off.
- Answering calls from customers and other stores.
- Conference call.
- Assisted with stock replenishment including unloading trucks, stocking shelves, setting up displays.
- Ensured accurate completion of all required paperwork including bills of lading, commercial invoices, packing lists, insurance certificates.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Moved furniture, equipment or supplies manually or with hand trucks.
Certified Phlebotomist
Holzer Medical Center
Jackson, OH
05.2021 - 07.2021
- Cleaned, sanitized, and maintained department equipment and work areas according to facility standards
- Collected specimens from patients in rooms, emergency department, and other hospital units
- Verified specimen information, completed data entry, and properly matched patient information to specimens
- Understood and adhered to HIPAA policies, procedures, and regulations to maintain patient confidentiality
- Received and packed specimens and expedited delivery process for lab processing
- Documented receipt of specimens in electronic medical record system
Barista
High Ground Cafe'
Minford, OH
07.2020 - 10.2020
- Maintained clean and sanitized workstation and complied with health and safety guidelines
- Made and served specialty coffee and tea beverages
- Welcomed customers, highlighted specials or new items on menu, answered questions, and accepted orders and payments
- Cleaned and restocked work and dining areas, sanitized equipment and utensils
- Prepared beverage and food products in compliance with company recipes and guidelines
- Greeted and interacted with new and regular customers
- Ground and blended coffee beans, brewed coffee and tea, prepared sandwiches and baked goods and served items to customers
- Learned about brewing methods, beverage blends, food preparation, and presentation techniques to improve customer service and product quality
- Completed customer orders by processing payments and packaging selected items
- Minimized cross-contamination and infection risks by regularly cleaning and sanitizing utensils and equipment
- Helped customers decide on menu items with knowledgeable suggestions
Childcare Worker
Family Childcare and Development Center
Minford, OH
02.2012 - 06.2016
- Helped preschool-aged students to get ready for kindergarten through storytelling and games
- Observed children to determine signs of developmental or emotional issues and advised parents
- Introduced babies and toddlers to basic educational concepts by reading and playing with them
- Balanced daily schedule to provide for sufficient activity, rest, and playtime
- Cooked meals and prepared snacks
- Helped school-age children with homework and prepared activities during summer hours
- Supervised children at play and monitored activities for safety
- Maintained safe, nurturing environment for children and followed prescribed procedures for optimal care
- Communicated with parents regarding observations and concerns or to provide positive feedback
- Followed licensing guidelines and standards to optimize daily childcare
- Maintained clean classroom, eating, and activity areas
- Helped children practice good hygiene and provided potty training and diapering
Education
CERTIFICATION - BLS -
Shawnee State University
Portsmouth, OH08.2021
CERTIFIED PHLEBOTOMY TECHNICIAN -
Scioto County Career and Technical Center
Lucasville, OH12.2020
MEDICAL OFFICE MANAGEMENT -
Scioto County Career and Technical Center
Lucasville, OH05.2010
HIGH SCHOOL DIPLOMA - GENERAL
Valley Local High
Lucasville, OH05.2010
Skills
- Medical records maintenance
- Tracking specimens
- Sanitation and sterilization
- Sharps disposal
- Therapeutic phlebotomy
- Package specimens
- Secure biohazards
- Collect samples
- Maintain confidentiality
- Problem-solving
- Creative thinking
- Networking
- Organization
- Space planning
- Sales reporting
- Store operations
- Furniture assembly
- Warranty information
- Computer skills
- Furniture merchandising
- Showroom recovery
- Loyalty program promotion
- Promotions and discounts
- Store maintenance
- Inventory monitoring
- Returns processing
- Drawer balancing
- Payment collection
- Identification checks
- Reliability and punctuality
- Time management skills
- Transaction handling
- Scanner operations
- Cash register systems
- Point of sale proficiency
- Dependability and reliability
- Fraud prevention awareness
- Data entry
- Multitasking and organization
- POS systems
- Receipt handling
- Loss prevention
- Staff mentoring
- Patience and empathy
- Online orders preparation
- Attention to detail
- Retail merchandising
- Merchandise exchange
- Staff training
- Credit and cash transactions
- Shipment processing
- Shipment receiving
- Cleaning
- Shrinkage control
- Sales floor recovery
- Customer service
- Leasing options knowledge
- Application processing for credit cards
References
- Amanda Shuff
Big Lots Store Manager
740)776-8645
- Amanda Duncan
Big Lots Freight Lead
(740)935-6092
- Ashleigh Clark
Big Lots Assistant Manager
(740)961-7097
- Tracy Stewart
Medical Office Management Instructor
(740)357-7064
Timeline
Furniture Manager
Big Lots
08.2022 - Current
Certified Phlebotomist
Holzer Medical Center
05.2021 - 07.2021
Barista
High Ground Cafe'
07.2020 - 10.2020
Childcare Worker
Family Childcare and Development Center
02.2012 - 06.2016
CERTIFICATION - BLS -
Shawnee State University
CERTIFIED PHLEBOTOMY TECHNICIAN -
Scioto County Career and Technical Center
MEDICAL OFFICE MANAGEMENT -
Scioto County Career and Technical Center
HIGH SCHOOL DIPLOMA - GENERAL
Valley Local High