Jessica LaVallie
Missouri Slope
Mandan,ND
1
Certification
6
years of professional experience
Dedicated professional with a focus on enhancing patient experiences and operational efficiency. Known for attention to detail and the ability to adapt quickly to changing environments. Ready to leverage skills in customer service and patient care to support organizational goals.
Work History
Cashier
3 Months- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted customers with inquiries, enhancing overall service experience.
- Implemented improved cash handling procedures to minimize discrepancies.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Home Health CNA
8 Months- Assisted with daily living activities such as bathing, dressing, and grooming to maintain patient hygiene and dignity.
- Improved patient satisfaction by actively listening and addressing concerns or requests promptly.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Performed light housekeeping tasks to maintain a clean, safe, and comfortable environment for patients at home.
- Provided transportation assistance to doctor appointments or therapy sessions as needed for continued patient care outside the home setting.
- Provided mobility support, helping patients move safely around their homes and reducing the risk of falls or injuries.
- Reduced caregiver burden by providing respite care services that allowed family members time away from caregiving duties.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted patients with daily living activities, ensuring comfort and safety.
Certified Nursing Assistant
1 Year 1 Month- Developed individualized care plans in collaboration with healthcare professionals to meet client needs.
- Administered daily personal care and support services to clients, enhancing overall well-being.
- Trained and mentored new home care staff on best practices for client care and safety protocols.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Assisted disabled clients to support independence and well-being.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
CNA
5 Years 8 Months- Offered compassionate patient care across various settings, tailoring approaches to meet specific needs.
- Assisted with daily living activities, ensuring comfort and dignity for all patients.
- Monitored vital signs and reported changes to healthcare professionals promptly.
- Educated patients and families on health management, promoting wellness and preventive care.
- Enhanced patient comfort by providing compassionate and individualized care during travel assignments.
- Assisted patients with daily living activities, enabling them to maintain independence and dignity.
Paraprofessional
7 Months- Assisted in developing individualized education plans (IEPs) for students with special needs, ensuring tailored support.
- Collaborated with educators to implement effective teaching strategies, adapting materials to meet diverse learning styles.
- Fostered positive relationships with students, promoting social skills and emotional development through mentorship.
- Supported teachers in classroom management and instructional activities to enhance student learning experiences.
Patient Service Specialist
2 Years 5 Months- Managed patient check-in and appointment scheduling to enhance service efficiency.
- Assisted in resolving patient inquiries, ensuring high levels of satisfaction and support.
- Collaborated with healthcare providers to streamline communication and improve patient care processes.
- Maintained accurate patient records using electronic health record systems for seamless data retrieval.
- Trained new staff on protocols and systems, fostering a knowledgeable and supportive work environment.
- Coordinated with insurance companies to verify coverage, facilitating smoother billing processes for patients.
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
- Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Promoted a positive atmosphere within the workplace by actively participating in team meetings and consistently demonstrating professionalism in all interactions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Associate of Applied Science - Business Office Technology
GED
Skills
Point-of-sale operations
Cash handling accuracy
Client support
Customer satisfaction
Customer engagement techniques
Attention to detail
Time management skills
Team collaboration
Reliability and punctuality
Patience and empathy
Customer service
Customer service excellence
Customer relations
Written and verbal communication
Professionalism and courtesy
Payment processing
Product knowledge
Complex Problem-solving
ID verification
Records maintenance
Clear communication
Certification
CNA certified
Registrant # 64909
Timeline
Cashier
Dakota Skies Bingo
07.2026 - CurrentRead More
Home Health CNA
Missouri Slope
02.2026 - CurrentRead More
Certified Nursing Assistant
Home Helpers
01.2025 - 02.2026Read More
Paraprofessional
Lakewood Elementary School
10.2023 - 05.2024Read More
Patient Service Specialist
Sanford Medical Center
05.2021 - 10.2023Read More
CNA
DTN
04.2020 - 12.2025Read More
United Tribes Technical College
Associate of Applied Science from Business Office Technology
Read More
Adult Learning Center
GED
Read More