Jessica Lazuka
Shirley,USA
Summary
Detail-oriented specialist adept at managing customer accounts, ensuring accuracy in order fulfillment, and driving improvements in client satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service/Accounting
Vivaproducts
Littleton, USA
08.2017 - Current
- Acted as main point of contact for customers, facilitating clear communication with company.
Represented complete customer experience due to lack of external sales channels. - Oversaw entry of customer orders and coordinated delivery of scheduled blanket shipments.
- Carried out systematic data collection of customer accounts for effective sales tax assessments.
Reviewed customer accounts comprehensively to evaluate sales tax obligations.
Acquired necessary exempt certificates for applicable accounts to uphold compliance standards. - Tracked and categorized customers for Sartorius sales reporting
- Oversaw shipping and delivery logistics of customer samples.
- Conducted all necessary functions for Amazon, Quest, Atrium, Remitra, Ariba, and other EDI programs.
Facilitated order downloads and acceptance to ensure workflow continuity.
Delivered accurate acknowledgments, shipping notifications, and invoices in a timely manner.
Optimized EDI operations for improved transaction management. - Supervise shipping department, coordinate international shipments through gathering payments and ensuring compliance with all required international paperwork based on unique country regulations.
- Respond to and direct incoming calls while overseeing office equipment management.
- Followed up on product backorders and communicated estimated delivery dates to customers.
- Scheduled product manufacturing in collaboration with the lead, meeting customer demands effectively.
Recorded production metrics in Sage to maintain data integrity. - Fulfill all obligations of Vivaproducts quality system, including conducting internal audits of procedures and participating in monthly general reviews.
- Conduct diverse accounting tasks maintaining high accuracy and reliability to effectively oversee company information
- Manage shipment invoices for products and freight, adhering to customer's specified preferences.
- Evaluate sales tax calculations by AvaTax for accuracy
- Facilitate weekly AR collection calls, overseeing account status across 90 days
- Communicate annual price increase notifications to customers
- Acquire finished goods in alignment with stocking needs and existing customer backorders.
- Maintain due dates on customer backorder board for finished goods.
- Oversee all BJP production components and manage direct supplies by routing cycle counts from production.
- Input all received goods into accounting system for tracking, reconciling purchase orders when applicable, and managing resulting invoices.
- Oversaw account payable balances to verify correctness and prompt processing.
Created weekly check runs for accounts payable, subject to Controller's approval.
Executed generation of accounts payable checks for Controller’s signature, following established procedures. - Manage AP files from PO to receipt to open to paid.
Disbursements Coordinator
IPPI Inc.
Fitchburg, USA
01.2015 - 08.2017
- Responsible for gathering weekly spending receipts from all houses and day programs to be processed for reimbursement.
- Entered all account spending into Great Plains on a weekly basis.
- Deposited weekly reimbursements from the corporate office and reconciling accounts into Quickbooks.
- Audited individual’s monthly personal financial logs.
- Monthly processing of individual’s food stamp benefits.
- Reconciling monthly disbursements for all programs including office petty cash.
- Entered MA State Census on a monthly basis for the individuals that were receiving services.
Skills
- Client relationship management
- Data entry
- Inventory oversight
- EDI management
- Tax compliance management
- Financial reconciliation
Affiliations
- Completed wilderness survival classes 1: Introduction to Nature, 2: Deepening Connections, 3: Understanding the Land, 4: Becoming Wild with Owl Eyes Wilderness from fall 2023 - Summer 2024.
Certification
- Accounting Certificate Program Mount Wachusett Community Colllege
Timeline
Customer Service/Accounting
Vivaproducts
08.2017 - Current
Disbursements Coordinator
IPPI Inc.
01.2015 - 08.2017