Jessica Lazzati
Woodbury Heights ,NJ
Summary
Accomplished Medical Biller and Surgical Scheduler at Helios Interventional Pain Specialist, adept in insurance billing and providing exceptional customer service. Excelled in resolving denied claims, enhancing patient satisfaction through efficient scheduling, and streamlining surgical procedures. Demonstrated expertise in medical billing and a proactive approach to continuous improvement, significantly contributing to operational efficiency.
Overview
2025
2025
years of professional experience
Work History
Medical Biller
Helios Interventional Pain Specialist
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Filed and updated patient information and medical records.
- Collected payments and applied to patient accounts.
- Posted payments and collections on regular basis.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Supported efficient scheduling practices by verifying patient eligibility and coverage prior to appointments.
- Organized filing system for patient records, expediting access to essential documents when needed.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
Surgical Scheduler
Helios Interventional Pain Specialist
11.2016 - Current
- Provided exceptional customer service when addressing patient inquiries or concerns regarding their scheduled surgeries.
- Assisted in the ongoing development of surgical scheduling policies and procedures, enhancing overall efficiency.
- Contributed to departmental goals by actively participating in continuous improvement initiatives related to surgical scheduling processes.
- Reduced scheduling conflicts by proactively identifying potential issues and addressing them promptly.
- Followed physician's orders and availability calendar to schedule tests and procedures.
- Maintained accurate records of all scheduled surgeries and related appointments, contributing to smooth operations.
- Coded correct procedures for physician and billing purposes.
- Managed surgeon preferences, equipment needs, and special requests to ensure optimal preparation for each procedure.
- Collaborated with surgeons to optimize schedules, ensuring timely access to necessary procedures.
- Enhanced patient satisfaction by efficiently scheduling surgeries and coordinating necessary pre-operative appointments.
- Verified insurance coverage and obtained pre-authorizations.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Educated patients about surgeries and provided treatment plan documentation.
Education
Lincoln Technology
Marlton, NJ10.2016
Schalick High School
Pittsgrove , NJ06.2003
Skills
- Insurance claims
- Insurance billing
- Medical billing
- Electronic claims
Timeline
Surgical Scheduler
Helios Interventional Pain Specialist
11.2016 - Current
Medical Biller
Helios Interventional Pain Specialist
Lincoln Technology
Schalick High School
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