Jessica Leach
Newport News
Summary
Skilled in insurance policy sales and customer relationship management, with expertise in conflict resolution and regulatory compliance. Adept at communication and time management, utilizing critical thinking to drive solutions. Committed to maintaining integrity and professionalism while delivering client-focused services.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
National General Insurance
Newport News
05.2025 - Current
- Resolved customer concerns through effective communication and problem-solving.
- Maintained accurate records of customer interactions and transactions.
- Educated clients on insurance products and policy options available.
- Processed policy renewals and endorsements in the system accurately.
- Supported onboarding of new staff by sharing knowledge of procedures.
Licensed Sales Agent
Progressive Insurance
Newport News
12.2022 - 01.2025
- Consistently exceed sales quotas by 20% through strategic prospecting and consultative selling techniques.
- Provided ongoing education to clients about policy benefits, fostering a deeper understanding and empowering informed decision-making.
- Analyzed customer data to identify suitable insurance options.
- Developed a comprehensive understanding of the insurance industry and current regulations.
- Adhered to ethical standards in all aspects of selling insurance policies.
Insurance Sales Agent
Teleperformance- Progressive Insurance
West Palm Beach
02.2020 - 11.2022
- Processed endorsements accurately and reduced processing errors, enhancing operational consistency.
- Advised clients on coverage options and increased policy upsells, delivering noticeable revenue impact.
- Managed multi task while remaining adaptable and flexible.
Customer Service Representative
Aston Carter
West Palm Beach
01.2019 - 01.2020
- Processed orders and returns using company software systems effectively.
- Resolved customer complaints through active listening and problem-solving techniques.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Promoted available products and services to customers during service, account management and order calls.
Education
BACHELOR OF ARTS (B.A.) - BUSINESS ADMINISTRATION
Capella University
Minneapolis, MN, USDIPLOMA IN ADVANCE COLLEGE STUDIES -
Uniondale High School
Uniondale, NYSkills
- Insurance policy sales
- Negotiation techniques
- Decision making aptitude
- Regulatory compliance
- Investigative proficiency
- Policy interpretation
- Professionalism and integrity
- Time management mastery
- Conflict resolution strategies
- Critical thinking prowess
- Interpersonal and written communication
Certification
- Property & Casualty
- Life & Annuities
Timeline
Licensed Insurance Agent
National General Insurance
05.2025 - Current
Licensed Sales Agent
Progressive Insurance
12.2022 - 01.2025
Insurance Sales Agent
Teleperformance- Progressive Insurance
02.2020 - 11.2022
Customer Service Representative
Aston Carter
01.2019 - 01.2020
BACHELOR OF ARTS (B.A.) - BUSINESS ADMINISTRATION
Capella University
DIPLOMA IN ADVANCE COLLEGE STUDIES -
Uniondale High School