Jessica Lebron
Sicklerville,NJ
Summary
Detail-oriented and results-driven professional with strong communication and problem-solving skills.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Dunkin Donuts
Williamstown township, N.J
06.2020 - Current
- Experienced manager with proven track record of leading teams to achieve goals and exceed
- Detail-oriented and results-driven professional with strong communication and problem-solving skills
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Motivated leader with a diverse background in project management and strategic planning
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- I can stand for a long period of time while assisting members quickly and accurately
- I thrive in a fast-paced environment
- I keep member satisfaction as my top priority
- Self-motivated, dependable and hard-working
- Team-leadership: Provide positive leadership to the team, and hold them accountable for their performance
- Customer Service: Ensure customer satisfaction and provide exceptional guest service
- Staffing: Assist with recruitment, hiring, training, and developing employees
- Operations: Oversee floor operation, and ensure brand standards and system are executed
- Profitability: Drive sales through marketing initiatives and controlling labor, food, and cash cost
- Safety and security: Ensure the safety and security of the team and guests through preventative maintenance and cleanliness
- Coaching: Provide feedback and coaching to crew member throughout their shift
- Communicating: Communicate shifts goals, priorities, and results to the team members
- Supporting: Support the training of crew members and help team execute operational standards
- Ensuring: Ensure brand standards, recipes, and systems are followed
- Maintaining: Maintain a safe, secure and healthy environment
- Managing: Manage cash over/short, and inventory
- Providing: Provide guest with great service and resolve any issues
- Food and beverage preparation: Following recipes and standards, preparing food and drinks and assembling orders
- Customer service: Greeting customers, taking orders, and providing a great experience
- Cleanliness: Keeping the restaurant clean and organized, including cleaning equipment and guest areas
- Cash-handling: Taking payments at the front counter or drive-thru
- Teamwork: Working well with others, responding to feedback, and communicating with managers and coworkers
- Training: Assisting in training new crew members
- Safety: Following food safety, sanitation, and safety guidelines, and complying with laws and policies
- Inventory: Maintain inventory and production records
- Shipping/Receiving: Making sure order, supplies, and equipment are going out on a timely matter
- Assisting: Assisting in other duties or assignment
- Communication: Providing great customer service, including greeting them and responding to any question or concern
Shift Leader
Dunkin Donuts
Turnersville, N.J
02.2009 - 06.2020
Team Member
Dunkin Donuts
Philadelphia, P.A
02.2009 - 06.2016
Baker Apprentice
Metropolitan Bakery
Philadelphia, P.A
09.2008 - 02.2009
Education
High School Diploma -
Penn Foster
01.2025
Skills
- Problem-solving
- Interpersonal
- Teamwork
- Customer service
- Payroll/ Scheduling
Communication
- Bank deposits
- Decision-making
- Team leadership
- Money handling
- Time management
Personal Information
Date of Birth: 07/23/88
Ethnicity
Hispanic
Timeline
Assistant Manager
Dunkin Donuts
06.2020 - Current
Shift Leader
Dunkin Donuts
02.2009 - 06.2020
Team Member
Dunkin Donuts
02.2009 - 06.2016
Baker Apprentice
Metropolitan Bakery
09.2008 - 02.2009
High School Diploma -
Penn Foster