Jessica Lee
Server Tech Officer Active Army
Harker Heights,TX
Summary
Proficient in IT field offering more than 16 years of experience in server build operations, helpdesk automations, network maintenance and mobile device support. Applies technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance. Versed in large data storage networks, voice/data innovations and VPNs. Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs. Reliable employee seeking IT and customer service position. Offering excellent communication and good judgment.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
Work History
Server Technician
Active Army
Ft Hood , TX
06.2006 - Current
- Diagnosed and executed resolution for network and server issues to over 40 large servers in 2 different organizations.
- Set up hardware and software in optimal configurations and over 1000 updates to meet network performance requirements each year.
- Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels for over 2500 users.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
Medical Assistant
Dr. Fayer Office
New York, NY
01.2004 - 06.2006
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Verified appropriate lab couriers picked up collected lab specimens.
Education
Master of Science - Cybersecurity
American Military University
Online 04.2022 - Current
Bachelor of Science - Information Services Management
University of Maryland University College
Online 01.2008 - 12.2013
Skills
Information Systems Technicians establish and maintain the ability to collect, process, store, secure, search for and discover, retrieve and disseminate information utilizing the application layer environment of the Army’s portion of the Cyberspace domain
Enable information dissemination management/content staging in order to perform the required information management/knowledge management functions supporting combat information superiority and decision dominance
Supervise and manage the systems, services and personnel in operation centers that ensure efficient and effective caching, compiling, cataloging, retrieval and distribution of information as an element of combat power
Plan, install, administer, manage, maintain, operate, integrate, service, secure and troubleshoot information systems and services to include Mission command systems and various automation information systems enabling voice, video, data and imagery processing
Certified Comptia A+, N+, Security +, and CASP
CompTIA certs is performance based certification that keeps the technician up to date with their job skills to enable to connect users to data and provide automations support. CASP certification focuses on security aspect of network infrastructure. Having an IT certifications shows my abilities to be credible, dedicated, and competent. I continue to invest time and money into improving my skillset within the IT field so as to remain innovative and an asset to the company.
Timeline
Master of Science - Cybersecurity
American Military University
04.2022 - Current
Bachelor of Science - Information Services Management
University of Maryland University College
01.2008 - 12.2013
Server Technician
Active Army
06.2006 - Current
Medical Assistant
Dr. Fayer Office
01.2004 - 06.2006