Jessica Lee
Kansas City,KS
Summary
Dynamic General Manager with a proven track record at Sonic Drive In, excelling in operations management and team leadership. Enhanced efficiency through innovative strategies and staff training, fostering a positive work environment. Skilled in problem resolution and labor cost control, driving customer satisfaction and loyalty while maintaining high service standards.
Overview
13
13
years of professional experience
Work History
General Manager
Sonic Drive In
Kansas City Mo
03.2024 - 01.2026
- Developed and implemented cost-reduction strategies to enhance operational efficiency while maintaining service quality.
- Boosted organizational efficiency through streamlined operations and the adoption of forward-thinking managerial practices.
- Facilitated personnel development through comprehensive training on management principles and company procedures to ensure operational efficiency.
- Managed customer feedback and complaints through immediate action to foster long-term patron relationships.
- Addressed challenging customer interactions to support team members and ensure high-quality customer service delivery.
- Oversaw attendance and punctuality records, implementing swift interventions to prevent the establishment of negative habits.
- Conducted thorough reviews of daily cash discrepancies and inventory shrinkage to enhance financial accuracy.
- Executed tasks efficiently in dynamic settings to ensure seamless operations
- Fostered a positive work environment by demonstrating respect and willingness to support team members and clients.
- Executed efficient time allocation techniques to meet all project deadlines.
Assistant General Manager
Sonic Drive In
Kansas City MO
08.2022 - 03.2024
- Coordinated daily operations to enhance customer service and operational efficiency.
- Trained staff on food safety protocols and service standards.
- Assisted in financial reporting, monitoring sales performance, and expenses management.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Assistant Manager
Sonic Drive In
Kansas City MO
08.2020 - 08.2022
- Implemented and monitored food safety protocols to uphold quality standards and regulatory
- Managed day-to-day operations to fulfill performance quality and service expectations effectively.
- Strengthened customer relations through timely resolution of complaints to ensure satisfaction.
- Facilitated professional growth of junior staff by providing strategic guidance and role-specific support.
- Enhanced customer loyalty through outstanding service to support business growth.
Car Hop
Sonic Drive in
Kansas City, MO
08.2012 - 03.2019
- Delivered food orders promptly to customers in designated parking areas.
- Maintained cleanliness and organization of service area and equipment.
- Assisted customers with menu selections and answered questions about items.
- Collaborated with kitchen staff to ensure timely preparation of orders.
Education
Phlebotomist - Phlebotomy
Metropolitan Community College
Kansas City, Missouri, MO2009
Skills
Leadership and team building
Problem resolution
Operations management
Team player
Verbal and written communication
Labor cost control
Friendly, positive attitude
Dependable and responsible
Multitasking
Calm under pressure
Timeline
General Manager
Sonic Drive In
03.2024 - 01.2026
Assistant General Manager
Sonic Drive In
08.2022 - 03.2024
Assistant Manager
Sonic Drive In
08.2020 - 08.2022
Car Hop
Sonic Drive in
08.2012 - 03.2019
Phlebotomist - Phlebotomy
Metropolitan Community College