Jessica Lettenmaier
Bend,OR
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
Bend, OR
09.2023 - Current
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Described menu items to customers and suggested appealing products.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Adhered to health department regulations concerning sanitation standards.
- Monitored inventory levels of supplies and restocked when necessary.
- Received and accurately processed customer payments.
- Operated cash registers to process customer payments.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Restaurant Busser
Bend Golf Club
Bend, OR
12.2021 - Current
- Cleared tables to maintain high turnover rate and minimize wait times.
- Cleared, cleaned and sanitized booth and chair cushions and tables.
- Wiped down and cleaned chairs, booths and highchairs.
- Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
- Transported filled bus tubs to kitchen dishwashing area.
- Served water, coffee and soft drinks and offered refills to promote excellent customer service.
- Maintained table settings by removing courses, replacing utensils and refilling beverages.
- Supported wait staff by setting up and replenishing condiment stands, trash containers liners and bus stations.
- Greeted customers to seat patrons at tables according to availability and customer preferences.
- Organized bus cart and returned to side station after each use.
- Observed tables to tend to guest needs and identify customer service opportunities.
- Expedited food to tables to assist servers during busy periods.
- Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies.
Member Service Attendant
Bend Golf Club
Bend, OR
04.2020 - 05.2023
- Maintained driving range by collecting and washing range balls and keeping area clean and organized.
- Greeted guests with positive and engaging attitude to promote superior experiences.
- Staged and put away golf carts based on forecasted business and instructions from management team.
- Collected balls and baskets on driving range and loaded ball machines.
- Managed golf cart fleet and prepared for use.
- Checked and emptied trash receptacles at entrance to golf shop.
- Picked up golfers in parking lot, loaded clubs on carts and transported guests to range.
- Maintained inventory levels of golf carts, tees, range balls, towels and water station supplies.
- Monitored driving range and bag drop area for cleanliness and alignment with company standards.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Assisted patrons with unloading and loading to remain compliant with safety regulations.
- Cleaned and stored golf bags and clubs as well as personal golf carts
Pro Shop Attendant
Bend Golf Club
Bend, OR
09.2020 - 04.2023
- Computed purchases and received and processed cash or credit payment.
- Cleaned shelves, counters and tables to maintain organized store.
- Greeted customers to determine wants or needs.
- Described merchandise and explained use, operation and care.
- Answered store and merchandise questions and led customers to wanted items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Answered member phone calls with questions, and redirected to the proper department if needed
Education
Associate of Arts - General Studies
Central Oregon Community College
Bend, OR06-2023
High School Diploma -
Bend Senior High School
Bend, OR06.2021
Associate of Applied Science - Criminal Justice
Arizona State University
Tempe, AZSkills
- Table Bussing
- Condiment Restocking
- Manual Dexterity
- Relationship Building
- Teamwork and Collaboration
- Decision Making
- Customer Relations
- Physical Stamina
- Wait Staff Support
- Payment Processing
- Safe Food Handling
- Customer Service
- Clear Communication
- Table Coordination
- Complaint Resolution
- Time Management
- POS Systems
- Strong Work Ethic
Timeline
Barista
Starbucks
09.2023 - Current
Restaurant Busser
Bend Golf Club
12.2021 - Current
Pro Shop Attendant
Bend Golf Club
09.2020 - 04.2023
Member Service Attendant
Bend Golf Club
04.2020 - 05.2023
Associate of Arts - General Studies
Central Oregon Community College
High School Diploma -
Bend Senior High School
Associate of Applied Science - Criminal Justice
Arizona State University