Jessica Lewis
CA
Summary
Industry recognized executive in retail management with a rich background of multi-unit leadership experience, known for developing highly successful teams, driving top results, attracting best-in-class talent and drilling down to the details to find innovative solutions. Expert in performance coaching, improving process efficiency and creating a culture of open communication and collaboration where daily feedback is both sought out and delivered with empathy.
Overview
13
13
years of professional experience
Work History
General Manager/Multi-Store Leader
Ulta Beauty Inc.
07.2017 - 12.2023
- Reviewed and interpreted financial and operational reporting regularly, including store visits in audit results.
- Met and exceeded goals with year-to-year multimillion dollar increases, related to total store, sales, profitability, operational excellence, and guest experience
- Analysis of daily, weekly, monthly, and yearly revenue. Identify under performing metrics and developed strategies that leveraged company programs, tools, and resources to improve and grow the business.
- Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace, safety, inventory control, and loss prevention.
- Proficient in Excel, MS, Word, and spreadsheets.
- Worked with corporate partners to resolve personnel issues and remove individual and group barriers - Includes working with Labor Relations & Employee Relations, make disciplinary decisions, help with return to work (LOA) issues and escalated employee concerns. Use direction to resolve more complex issues or situations with associates. General administrative support. Processing and approving leaves.
- Oversaw events within market, corporate events, major marketing, campaigns, and brand partner relations. Responsible for execution and achieving district event goals.
Store Manager
American Eagle Outfitters, Inc
06.2015 - 07.2017
- Conducted analysis of financial data to forecast revenue, identify future trends, and interpret opportunities for growth and profitability.
- Maintained full P&L responsibility; developed and administered budget including marketing operations and payroll.
- Maintained and implemented a strong working knowledge of both internal HR policies, procedures, applicable laws, rules, regulations, and other critical considerations, including EEO, harassment, discrimination, and counseling.
- Analyzed reporting and daily sales trends to make real-time strategic business decisions to drive sales and overall performance.
- Generated and analyzed merchandise reports and direct brand appropriate merchandising moves to maximize presentation and drive sales.
Store Manager
Salon Centric; A Subsidiary Of L'Oreal USA
05.2013 - 06.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Completed store operational requirements by scheduling and assigning employees; and following up on work results.
- Responsible for establishing and maintaining excellent customer service, while achieving sales goals.
- Achieved financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; and initiating corrective actions.
- Managed inventory control, cash control, and store opening and closing procedures.
District Sales Manager
Rue21
01.2011 - 05.2013
- Liaise between store staff, district leadership, and business partners to obtain resources, remove obstacles, and drive in-store improvements for stores in district.
- Improved team performance by providing regular coaching, training, and mentoring to store teams.
- Increased sales revenue by developing and implementing effective sales strategies for the district.
- Exceeded annual sales targets through strategic planning, territory optimization, and customer relationship building.
- Ensured the execution of all store tasks and communicated expectations to all stores under market.
- Regularly communicate with and provide feedback to field and corporate leadership on business trends and opportunities, operational challenges, merchandise needs, and competitive landscape for stores in district.
- Continuously analyze performance relative to stores' operational compliance, including shrink and audits.
Education
Licensed Cosmetologist - Cosmetology
Sutter Beauty College
Yuba City, CAHigh School Diploma -
Yuba City High School
Yuba City, CA06.2003
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Effective Leader
- Training and Development
- P&L Management
- Performance Analysis
Websites
Timeline
General Manager/Multi-Store Leader
Ulta Beauty Inc.
07.2017 - 12.2023
Store Manager
American Eagle Outfitters, Inc
06.2015 - 07.2017
Store Manager
Salon Centric; A Subsidiary Of L'Oreal USA
05.2013 - 06.2015
District Sales Manager
Rue21
01.2011 - 05.2013
Licensed Cosmetologist - Cosmetology
Sutter Beauty College
High School Diploma -
Yuba City High School