Summary
Overview
Work History
Education
Skills
Timeline
Generic

NIA QUINONES-MCLEISH

Staten Island,NY

Summary

Knowledgeable District Manager with proven track record in overseeing multiple locations and driving operational excellence. Successfully managed teams to improve customer satisfaction and streamline processes. Demonstrated leadership and strategic planning skills to achieve business goals and foster team collaboration.

Overview

17
17
years of professional experience

Work History

Experience Manager

Ulta Beauty, Inc.
04.2023 - Current
  • Led initiatives to enhance customer experience and satisfaction across multiple channels increasing YTD boutique sales by 25%.
  • Developed training programs for team members, improving service delivery and operational efficiency,.
  • Analyzed customer feedback data to identify trends and implement actionable improvements.
  • Coordinated cross-functional teams to streamline processes, reducing response times significantly.
  • Mentored junior staff, fostering professional growth and enhancing team performance standards.
  • Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
  • Conducted regular evaluations of team performance, providing constructive feedback and tailored coaching for continued development.
  • Established strategic partnerships with external vendors, broadening service offerings while maintaining quality standards.

Regional Manager / General Manager

Aaron's Sales And Lease
02.2012 - 04.2022
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning resulting in 15% profit increase through the region.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency decreasing overspend of payroll by 5%.
  • Launched new, robust business management software system, resulting in improved operational insight and planning increasing automatic payment of accounts by 35%.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Directed successful operational turnaround, eliminating over $40,000 in debt.

District Manager

PLS Check Cashers
03.2009 - 08.2011
  • Steered hyper-growth, increasing revenue YOY by 18% and controllable income by 12% while expanding the high-profile, multi million-dollar clientele by 30%
  • Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits, decreasing customer turnover by 40%.
  • Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Optimized in-store merchandising, brand presentation and inventory availability and focus.
  • Modeled best practices for sales and customer service, decreasing customer wait time which improved Medallia ratings.
  • Led targeted training programs to educate staff on product benefits and service capabilities.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations in the 6 high volume branches.
  • Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales region wide.
  • Built positive and productive relationships with store and field leadership.

Education

Bachelor of Arts - Science, Letters, And Society

CUNY
Staten Island, NY

Skills

  • Team Leadership
  • Recruitment and Hiring
  • Cost Reduction
  • Problem Anticipation and Resolution
  • Supplier Monitoring
  • Verbal and Written Communication
  • Credit Terms Determination
  • Customer account management
  • Service upselling
  • POS systems and ordering platforms
  • Conflict mediation
  • Employee coaching

Timeline

Experience Manager

Ulta Beauty, Inc.
04.2023 - Current

Regional Manager / General Manager

Aaron's Sales And Lease
02.2012 - 04.2022

District Manager

PLS Check Cashers
03.2009 - 08.2011

Bachelor of Arts - Science, Letters, And Society

CUNY

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