Kassandra Alderman
Beckley,WV
Summary
Customer-focused Experience Manager with proven ability to deliver high productivity and efficiently complete tasks. Specialize in customer journey mapping, data analysis, payroll, hiring, training and strategic planning to enhance overall customer satisfaction. Excel in communication, problem-solving, and leadership, ensuring seamless team coordination and exceptional customer service delivery.
Overview
2027
2027
years of professional experience
Work History
Experience Manager
Ulta Beauty
03.2015 - Current
- Led guest experience across Ulta Beauty sales floor and salon services.
- Trained associates on Ulta Beauty service standards and client care routines.
- Coordinated daily store operations with inventory, merchandising, and register support.
- Managed guest concerns and resolved issues using calm, professional communication.
- Monitored appointment flow between salon, retail, and front-end service areas.
- Supported sales teams with product knowledge and beauty service recommendations.
- Maintained compliance with Ulta Beauty policies, safety rules, and procedures.
- Scheduled team coverage to support peak traffic and store priorities.
- Created training materials and conducted workshops for new employees on best practices for customer service.
- Identified opportunities for process improvements based on insights from data analysis.
- Drafted reports outlining project progress and presented findings to senior management teams.
- Resolved escalated customer complaints in a timely manner, ensuring satisfactory outcomes.
- Reviewed timecards and employee records for payroll discrepancies.
- Entered compensation changes into payroll system and HR files.
- Onboarded new employees in time reporting and payroll systems.
- Assisted with auditing processes related to payroll.
- Scheduled interviews with hiring teams and supported candidate communication.
- Maintained applicant records in hiring systems and tracked recruitment activity.
- Assessed employee skill gaps to identify training needs. and training needs.
Recreational Director
Pinelodge Nursing Home
Beckley
- Planned recreational programs for nursing home residents at Pinelodge Nursing Home.
- Organized and supervised recreational activities for a wide range of ages, abilities and interests.
- Led group games, crafts, music, and seasonal events for seniors.
- Scheduled daily activities supporting social engagement and resident enjoyment.
- Adapted activities for mobility limits and cognitive needs.
- Encouraged resident participation through friendly communication and support.
- Maintained safe, calm recreation spaces in long-term care setting.
- Monitored activity supplies and prepared materials for program sessions.
- Maintained up-to-date records of participant attendance, activities, and equipment usage.
- Researched new ideas for recreational programming and presented them to the board for approval.
- Provided guidance to volunteers in order to maximize their effectiveness in the recreation program.
- Cultivated relationships with community organizations as well as local businesses in order to secure resources for recreational programming.
Education
Woodrow Wilson High School
Beckley, WVSkills
- Customer relationship management
- Store operations
- Schedule coordination
- Team training
- Inventory management
- Payroll administration
- Applicant tracking
- Data reporting
- Performance auditing
- Sales transactions
- Organization and recordkeeping
- Computer skills
- Critical thinking
- Team leadership
- Attention to detail
- Conflict resolution
- Effective communication
- Team development
Timeline
Experience Manager
Ulta Beauty
03.2015 - Current
Recreational Director
Pinelodge Nursing Home
Woodrow Wilson High School