Scarlett Parris
Summary
Customer-focused Experience Manager with proven ability to deliver high productivity and efficiently complete tasks. Specializes in customer journey mapping, data analysis, and strategic planning to enhance overall customer satisfaction. Excel in communication, problem-solving, and leadership, ensuring seamless team coordination and exceptional customer service delivery.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Experience Manager
PetSmart
Spartanburg
12.2024 - Current
- Trained staff on service standards and product knowledge to enhance guest interactions.
- Enhanced customer experiences by promptly addressing inquiries and resolving issues.
- Guided and supported team members on customer service processes and procedures.
- Developed training materials to improve team performance and customer satisfaction.
- Oversaw daily operations ensuring compliance with company policies and procedures.
- Coordinated events and promotions that engaged pet owners and strengthened community relationships.
Server
Pelican Snoballs
Spartanburg
08.2022 - 02.2024
- Prepared and served a variety of snowball flavors to customers.
- Ensured cleanliness and organization of serving area and equipment for optimal service.
- Guided customers in selecting flavors and toppings to enhance their experience.
- Operated cash register and processed customer transactions accurately.
- Collaborated with team members to ensure efficient service during peak hours.
- Fostered a welcoming and friendly atmosphere to improve customer satisfaction.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
Associate in Criminal Justice - Criminal Justice
Spartanburg Methodist College
Spartanburg, SC 08.2022 - 05.2024
Spartanburg High School
Spartanburg, SCSkills
- Customer experience
- Customer relationship management
- Customer engagement
- Operational management
- Staff training
- Team leadership
- Problem solving
- Attention to detail
- Time management
- Effective communication
Timeline
Experience Manager
PetSmart
12.2024 - Current
Server
Pelican Snoballs
08.2022 - 02.2024
Associate in Criminal Justice - Criminal Justice
Spartanburg Methodist College
08.2022 - 05.2024
Spartanburg High School