Crystal Mujica
Colorado Springs,CO
Summary
Motivated and hardworking individual with extensive experience in delivering exceptional customer service. Adept at resolving customer issues, managing customer relations, and providing in-depth product knowledge. Excited to contribute combined knowledge and skills to enhance business performance. Thrives in both individual and team capacities, utilizing a seasoned work ethic to quickly adapt to various processes and drive company objectives. Resourceful and results-driven, passionate about growth and efficiency to meet company needs and elevate service value.
Overview
10
10
years of professional experience
Work History
Experience Manager
Ulta Beauty
Colorado Springs, CO
06.2021 - Current
- Maintained strong relationships with brand partners in order to align goals between departments
- Created training programs for new employees to ensure a high level of guest engagement and compliance with company standard
- Established performance metrics and KPIs to measure the effectiveness of customer experiences and sales goals
- Analyzed customer feedback data to identify trends, determine root causes, and develop action plans to improve customer satisfaction scores
- Conducted regular goal setting meetings with team members to review progress related to improving the customer experience
- Utilized social media platforms such as Facebook for monitoring conversations about Ulta operations and services as well as recruiting purposes
- Maintained professional working relationships and promoted open lines of communication with staff
- Established operational policies, procedures, standards, and objectives in alignment with organizational goals
- Utilized problem solving skills to anticipate potential risks or obstacles
- Ensured effective communication among staff members by providing training when necessary
- Conducted regular walkthroughs and inspections of company facilities to verify adherence to safety standards
- Prepared work schedules, ensuring job tasks were effectively assigned and completed properly
- Oversaw and approved the ordering of necessary operational supplies and equipment for grounds, maintenance, and housekeeping
- Demonstrated and supported continuous improvement and growth mindset
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision
Retail Sales Manager
Ulta Beauty
Fayetteville, NC
08.2019 - 12.2020
- Maintained a clean and organized store appearance to enhance the overall shopping experience
- Managed inventory control processes to replenish back stock and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain compliancy of LLC and URCC program
- Implemented mass brand events to engage guests , boost mass sales , and overall store sales .
Operations Manager
Ulta Beauty
Fayetteville, NC
04.2018 - 08.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address
- Oversaw and executed daily and weekly operations such as: cycle counts , inventory adjustments, RTV compliancy , AD set, planograms, realignments
Merchandise Manager
Ulta Beauty
Fayetteville, NC
08.2017 - 04.2018
- Executed all operational focuses inclusive of shipment, replenishment, omni-channel, price changes, and markdowns.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
Beauty Advisor
Ulta
Fayetteville, NC
01.2016 - 08.2017
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Maintained counter and display areas for cleanliness and organization.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
- Provided guest engagement with LLC and URCC program
Kennel Supervisor
Seventy-first Animal Hospital
Fayetteville, North Carolina
01.2015 - 08.2016
- Committed to delivering excellent customer service while working in a fast-paced environment
- Participated in ongoing training to enhance own job skills and knowledge
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Monitored and documented animal health care needs on an ongoing basis
- Responded appropriately to emergency situations involving animals in the facility
- Performed routine maintenance on kennel equipment to ensure safe operation
- Assisted in spaying and neutering of pets prior to adoption or transfer
- Organized daily activities of the kennel staff, ensuring all tasks were completed in a timely manner
- Mixed food, supplements and medications according to instructions and knowledge of animal species
- Offered a welcoming environment to both animals and their owners
- Handled and restrained animals for medical procedures
- Fed and watered animals according to schedules and feeding instructions
- Performed animal grooming duties, such as washing, brushing, clipping and trimming coats, cutting nails, and cleaning ears
- Did facility laundry and cleaned, organized, maintained and disinfected animal quarters
Education
Business Management -
Fayetteville State University
Fayetteville, NCSkills
- Problem Resolution
- Hiring and Coaching
- Customer Experience
- Continuous Improvement
- Promotional Event Coordination
- Customer Service Process Improvement
- Team Development
- Stock Control
- Inventory Accuracy
- Customer Satisfaction
- Vendor Relationship Development
- Inventory Control Processes
- Project Goals and Milestones
- Customer Engagement
- Maintaining Clean Work Areas
- Store Displays
- Customer Loyalty
- Operational Efficiency
- Store Operations
- Management Skills
- POS Systems and Ordering Platforms
Timeline
Experience Manager
Ulta Beauty
06.2021 - Current
Retail Sales Manager
Ulta Beauty
08.2019 - 12.2020
Operations Manager
Ulta Beauty
04.2018 - 08.2019
Merchandise Manager
Ulta Beauty
08.2017 - 04.2018
Beauty Advisor
Ulta
01.2016 - 08.2017
Kennel Supervisor
Seventy-first Animal Hospital
01.2015 - 08.2016
Business Management -
Fayetteville State University