Julie Campbell
Hazard,KY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Experience Manager
Applebees
Hazard, KY
11.2016 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Increased efficiency and team productivity by promoting operational best practices.
Surgical Technologist
Hazard Appalachian Regional Healthcare Center
Hazard, KY
06.2020 - 11.2020
- Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
- Maintained high infection control standards.
- Delivered exemplary assistance and support to surgeons during general, gynecological, orthopedic, neurological, and plastic surgery procedures.
- Evaluated procedure needs and set up equipment, tools, supplies, and instruments.
- Sterilized instruments and disposed of medical supplies and waste following OSHA guidelines.
- Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories, and organizing surgical tools.
Education
Associate Of Applied Science - Surgical Technology
Hazard Community And Technical College
Hazard, KY05.2020
Associate Of Applied Science - Medical Laboratory Technology
Hazard Community And Technical College
Hazard, KY05.2019
Skills
- Order and Refund Processing
- Professional Development
- Progress Monitoring
- Customer Inquiries
- POS Systems and Ordering Platforms
- Customer Satisfaction
- Customer Experience
- Team-Building Exercises
Timeline
Surgical Technologist
Hazard Appalachian Regional Healthcare Center
06.2020 - 11.2020
Experience Manager
Applebees
11.2016 - Current
Associate Of Applied Science - Surgical Technology
Hazard Community And Technical College
Associate Of Applied Science - Medical Laboratory Technology
Hazard Community And Technical College