Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rosmery Arriola

Gaithersburg,MD

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience

Work History

Experience Manager

Best Buy
Gaithersburg, MD
10.2021 - Current
  • Sales lead to motivated teams throughout the day to exceed store revenue and performance
  • Follow up with employees proactively and guide improvement
  • Create and optimize weekly employee schedules for business needs according to store budget
  • Proficiently resolving complex client issues showcasing strong problem-solving abilities and communication skills
  • Understand the district and market business spreadsheets of the company
  • Developed and implemented effective strategies for managing client expectations.
  • Collaborated with team members to identify areas of improvement in the customer experience.
  • Analyzed customer feedback and created action plans to address issues identified.
  • Designed customized solutions to meet individual customer needs while delivering quality results.
  • Resolved escalated customer complaints in a timely manner, ensuring satisfactory outcomes.
  • Identified opportunities for process improvements based on insights from data analysis.

Lifeguard

Continentals pools
Germantown, Mary
07.2020 - 08.2021
  • Conducted daily pool maintenance, including testing and adjusting chemical levels.
  • Enforced all safety regulations and posted rules for patrons.
  • Performed regular cleaning and maintenance of pool equipment.
  • Maintained accurate records of incident reports, pool chemicals, and patron counts.
  • Responded quickly to medical emergencies in the pool area.
  • Opening and closing the pool each day according to scheduled hours
  • CPR and First Aid certifications
  • Successful completion of pre-employment in water practical skills test

Education

Montgomery College
Rockville, MD
05-2026

High School Diploma -

Gaithersburg High School
Gaithersburg, MD
05-2023

Skills

  • Direct Sales
  • Order Processing
  • Customer Service
  • Schedule mastery
  • Understanding Customer Needs
  • Business development understanding
  • Product Knowledge
  • Employee Coaching
  • Work Prioritization
  • Microsoft Office
  • Problem-solving abilities

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Experience Manager

Best Buy
10.2021 - Current

Lifeguard

Continentals pools
07.2020 - 08.2021

Montgomery College

High School Diploma -

Gaithersburg High School

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Rosmery Arriola