Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Ryan Thomas

Yukon,OK

Summary

In my role as Experience Manager at Best Buy, I leverage strong management and negotiation skills to deliver exceptional customer service and elevate the overall customer journey. With a finance background from the University of Oklahoma, I seamlessly integrate financial management strategies into retail operations, enhancing both efficiency and profitability.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Experience Manager

Best Buy
09.2022 - Current
  • Oversaw the home theater department, driving consistent 12% annual sales growth from FY25 to FY26
  • Expert in premium product sales, delivering personalized, consultative solutions that align with each client's unique needs and preferences.
  • Led high-impact sales strategies, driving over $300,000 in annual revenue through proactive relationship-building with a diverse clientele, including small businesses, and professionals.
  • Oversaw day-to-day operations, inventory control, and merchandising, ensuring a seamless and efficient customer experience.

Front Desk Agent

Hilton
09.2021 - 09.2022
  • Promoted and explained the benefits of the Hilton Honors credit card and loyalty program to guests, contributing to new member sign-ups and enhanced guest loyalty.
  • Regularly engaged with Gold and Diamond Hilton Honors members, providing personalized service to meet VIP guest expectations.
  • Maintained front desk operations and building order, coordinating with housekeeping, security, and guest services to ensure safety and satisfaction.
  • Handled billing inquiries, room adjustments, and account reconciliations to commercial clients developing strong attention to detail and a service-oriented mindset.

Education

BBA - Finance

The University of Oklahoma
Norman, OK
05-2028

Skills

  • Customer experience management
  • Employee coaching
  • Direct sales
  • Sales closing

Accomplishments

  • Achieved 12% Growth YoY by completing training and engaging team.
  • From Fy23 to Current hold record for Credit Card Applications in store
  • Growing Appliance Revenue from Fy 25 to Current Day 5%

Certification

  • Microsoft Certified: Dynamics 365: Finance and Operations Apps Solution Architect Expert
  • Microsoft Azure Data Fundamentals
  • PCEP™ – Certified Entry-Level Python Programmer

Languages

English
Native or Bilingual
Malayalam
Full Professional

Timeline

Experience Manager

Best Buy
09.2022 - Current

Front Desk Agent

Hilton
09.2021 - 09.2022

BBA - Finance

The University of Oklahoma

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