Kelley Villar

Sloatsburg,NY

Summary

Dynamic Experience Manager at Ulta Beauty Inc. with a proven track record in driving sales growth and enhancing guest experiences. Skilled in team leadership and inventory management, I excel at developing strategies that boost performance and profitability. Committed to fostering high-performing teams while delivering exceptional customer service.

Overview

years of professional experience

Work History

Experience Manager

Ulta Beauty Inc.

Port Chester, NY

11.2024 - Current

Leading a team to deliver top-line sales growth in retail and services, ensuring a positive guest experience. This involves driving sales, managing operations, and fostering a high-performing team culture while following company policies and standards.
Set monthly goal-setting meetings to train and support associates and stylists in achieving their sales goals while maintaining a client book.
Contribute to the store's profitability through sales growth and expense control, while leveraging store forecasts and payroll budgets to optimize scheduling and staffing.
Address underperforming metrics by developing strategies using company programs, tools, and resources.
Supported inventory management by organizing stock and conducting regular counts.

Relationship Banker

KeyBank

Suffern, NY

07.2022 - 11.2024

Developed strong relationships with clients to support their financial goals.
Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
Built long-term relationships with customers by providing personalized service and support.
Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
Processed loan applications and conducted credit evaluations for potential borrowers.
Maintained compliance with banking regulations and internal policies during transactions.

Administrative Sales Assistant

Cetera investors

Pearl River, NY

02.2018 - 12.2020

Coordinated client communications and managed appointment scheduling for financial advisors.
Prepared and processed documentation for client accounts and investment transactions.
Maintained updated contact lists of customers and prospects in the CRM database.
Conducted follow-up calls with customers after completion of sale transactions.
Prepared new appointment tasks such as presentations, illustrations and new account paperwork and completed CSQ prior to appointment.

Education

Associate of Science - Hospitality Management

Rockland Community College