NILDALIS CHAPA
Fayetteville,NC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Experience Manager
Ulta
Fayetteville, NC
11.2023 - Current
- Managed the salon inventory, ensuring the availability of necessary supplies and tools
- Managed the salon's schedule and appointments, ensuring that all customers were serviced in a timely and efficient manner
- Implemented a customer feedback system that proactively resolves customer issues before they become complaints.
- Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
- Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
- Conducted regular evaluations of team performance, providing constructive feedback and tailored coaching for continued development.
- Managed key accounts with diligence and professionalism, ensuring the highest level of service was consistently delivered.
- Fostered open lines of communication among team members encouraging collaboration towards shared departmental goals.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained staff on operating procedures and company services.
Store Assistant
AAFES
Fort Liberty, NC
06.2021 - 10.2023
- Reconciled cash register receipts with daily sales reports to ensure accuracy
- Created reports and documents as requested by the office manager
- Monitored, analyzed and reported on sales performance and inventory levels
- Developed and managed relationships with vendors.
Stylist
Deep Roots ATX salon
Austin, TX
06.2019 - 03.2021
- Utilized advanced knowledge of hair chemistry to recommend product and treatments that best suited clients' needs
- Developed and maintained a positive relationship with clients to ensure satisfaction with services
- Utilized the latest techniques and technologies to provide customers with a high-quality salon experience.
Education
High school diploma -
Allegany Limestone
Cosmetology -
Aveda
06.2019
Skills
- Adaptability
- Ability to Work in a Team
- Ability to Multitask
- Communication
- Ability to Work Under Pressure
- Communication Skills
- Customer Service
- Team Leadership
- Visual Merchandising
- Problem-Solving
- Time Management
- Staff Training and Development
- Schedule Preparation
- Performance Evaluations
- Budget Control
Timeline
Experience Manager
Ulta
11.2023 - Current
Store Assistant
AAFES
06.2021 - 10.2023
Stylist
Deep Roots ATX salon
06.2019 - 03.2021
High school diploma -
Allegany Limestone
Cosmetology -
Aveda