Lauren Hatfield

• Business Planning /Acumen
• Prestige and Boutique compliance
• Oversaw recruiting/ hiring and onboarding processes
• Brand partnerships/ Education
• Led guest experience initiatives to improve service consistency across sales floor and beauty services.
• Fostered open lines of communication among team members encouraging collaboration towards shared departmental goals.
• Conducted regular evaluations of team performance, providing constructive feedback and tailored coaching for continued development.
• Coached associates on client engagement, product knowledge, and appointment flow expectations.
• Coordinated daily staffing and task priorities to support store operations and coverage needs.
• Monitored budgets, expenses, and operational reports for informed decision-making
• Implemented policies and procedures to support compliance and operational accuracy
• Directed salon operations, aligning scheduling, staffing, and client flow with daily service demands.
• Coordinated promotional efforts, supported retail sales, and encouraged add-on service recommendations.

• - Managed associate development and performance, driving individual growth and team effectiveness
• - Facilitated associate onboarding and training, enhancing team integration and networking opportunities
• Coordinated inventory recovery and shipment processing to maintain accurate stock presentation.
• Reviewed performance results, identifying opportunities to improve conversion, productivity, and selling consistency.
• - Achieved operational excellence through streamlined processes and consistent results
• - Analyzed customer feedback to assess NPS results.
• - Provided support for loyalty program to enhance customer engagement.
• Monitored daily operations, prioritizing tasks across cashiering, replenishment, and client assistance.
• Coordinated with store teams to complete merchandising changes and seasonal set transitions.

• Assisted customers with inquiries and provided product information.
• Inspected assigned areas to confirm completion of tasks and standards.
• -Managed P&L and business strategies to strengthen store financial health.
• -Developed business plans focused on enhancing customer experience.
• Led talent management in my areas by recruiting, hiring, and developing team members.
• -Maintain a total store mindset while having end-to-end ownership of my areas.
• -Create plans to make sure the store is merchandised correctly.
• Clarified team responsibilities and addressed obstacles to enhance productivity.

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