Ryan Knapper
San Clemente,CA
Summary
Dynamic leader and collaborator dedicated to team building, leading and motivating others. Excellent customer relationship building skills with an outgoing, positive demeanor that is willing to adapt quickly to changing environments and tasks.. Dedicated and knowledgeable with vast diverse experiences proven to provide appropriate solutions and resolve issues with strategic critical thinking skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Experience Manager
The Ranch At Laguna Beach
04.2022 - Current
- Hired in May 2022 as the Adventure Camp Coordinator. Responsible for implementing creative youth programs, hiring and training staff, and scheduling and running twelve non-profit groups to experience an interactive camping adventure.
- Promoted in August 2022 to Activities Manger responsible for creating a new Activities booklet for guests and corporate groups to experience on-property activities to enhance a positive customer experience.
- Promoted in September of 2023 to Experience Manager that required maintaining all previous responsibilities and in addition implementing the Concierge program at The Ranch.
- Collaborated with cross-functional teams across departments such as marketing, sales, IT, and finance to deliver exceptional customer experiences.
- Developed comprehensive training programs for new employees to ensure a high level of service quality and compliance with company standards.
Secondary English Teacher
Bellevue Community Schools
08.2019 - 01.2022
- Taught juniors and seniors in a variety of creative, literary, and constructive techniques of writing through proper grammar and syntax.
- Encouraged active participation inclusive to all students in classroom discussions while maintaining a safe and positive environment that fostered student collaboration and critical thinking skills.
- Provided individualized instruction for diverse learners, including those with special educational requirements, tailored to support individual student needs and objectives.
- Provided multiple learning platforms including in classroom teaching, on-line teaching, and in-home learning programs.
- Head coach of the High school soccer program that I developed and recruited students, from a club team to a conference playing organization through motivation and inspiration of teamwork.
English as a Second Language Teacher
YMCA Espana
05.2019 - 08.2019
- Educated students in a variety of different ways to make for an easy learning experience.
- Provided individualized instruction to help students improve their pronunciation, grammar, reading comprehension, writing skills, and overall fluency in English.
- Communicated daily with students to help them reach their full potential.
- Served on committees and worked with staff members to plan and schedule lessons, activities, and interactive games.
Assistant Camp Director
Sioux YMCA
04.2016 - 08.2018
- Worked on a Native American Reservation with the Lakota Tribe being the only YMCA on Native American land in the United States.
- Traveled between three different tribal schools throughout the school year to work as a tutor and assistant.
- Created an engaging environment that encouraged camper participation in all activities while emphasizing respect for others.
- Trained counselors on the best practices for supporting campers mentally and emotionally.
- Successfully managed day-to-day operations of a summer camp program for over 200 children, including scheduling activities, coordinating staff and volunteers, and ensuring safety protocols were followed.
Education
Bachelor of Arts - Theatre And Creative Writing
Miami University
Oxford, OH05.2014
Skills
- Customer experience strategy
- Cross-Functional Teamwork
- Adaptability
- Creative Writing/Scriptwriting
- Lesson Planning
- Public Speaking
- Storyboarding
- Customer Relations
Certification
- Michigan Teaching Certification in Secondary English and History
- Soccer Grass Roots License
Timeline
Experience Manager
The Ranch At Laguna Beach
04.2022 - Current
Secondary English Teacher
Bellevue Community Schools
08.2019 - 01.2022
English as a Second Language Teacher
YMCA Espana
05.2019 - 08.2019
Assistant Camp Director
Sioux YMCA
04.2016 - 08.2018
Bachelor of Arts - Theatre And Creative Writing
Miami University
- Michigan Teaching Certification in Secondary English and History
- Soccer Grass Roots License
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