Joanne Appel
Ulta Salon and Cosmetics
Levittown,PA
Summary
Professional in customer experience management, bringing valuable expertise in elevating service standards and fostering customer loyalty. Known for strong focus on team collaboration and driving impactful results. Reliable and adaptable, with comprehensive skills in relationship management and strategic planning.
2027
years of professional experience
Work History
Experience Manager
- Led initiatives to enhance customer engagement and satisfaction through tailored experiences.
- Analyzed customer feedback to identify trends, driving strategic improvements in product offerings.
- Developed and implemented training programs for staff to improve service quality and efficiency.
- Collaborated with cross-functional teams to ensure cohesive brand messaging and promotional strategies.
Multi Salon Manager
3 Years- Optimized store operations by streamlining processes, resulting in improved workflow efficiency.
- Mentored team members on best practices in customer service and sales techniques, fostering a collaborative environment.
- Drove community outreach efforts to strengthen brand presence and customer loyalty within local markets.
- Evaluated performance metrics to inform decision-making and refine operational strategies for enhanced results.
Business Owner, Office Manager
4 Years- Developed and implemented business strategies to drive revenue growth and market penetration.
- Managed daily operations, ensuring efficient workflow and high-quality service delivery.
- Oversaw financial planning, budgeting, and reporting to maintain fiscal health of the business.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Branch Manager/Trainer
3 Years- Led branch operations to enhance customer satisfaction and streamline service delivery.
- Oversaw compliance with company policies, ensuring adherence to regulatory standards.
- Led branch operations, ensuring compliance with regulatory standards and internal policies.
- Developed and implemented strategic plans to enhance customer service and operational efficiency.
- Mentored and trained staff, fostering a culture of continuous improvement and professional development.
Auto Insurance Agent
2 Years- Developed comprehensive auto insurance policies tailored to client needs.
- Educated clients on coverage options, enhancing understanding and satisfaction.
Salon Stylist, Salon Manager, Trainer
23 Years 7 Months- Delivered exceptional customer service, ensuring client satisfaction and loyalty.
- Executed a variety of hair services, including cutting, coloring, and styling techniques.
- Delivered personalized haircuts and styling services, enhancing client satisfaction and retention.
- Collaborated with team members to stay updated on current trends and techniques in hair care.
- Educated clients on proper hair care routines and product usage for at-home maintenance.
911 Emergency Dispatcher
- Coordinated emergency response efforts with law enforcement and medical services to ensure swift assistance.
- Utilized advanced dispatch software to manage high-volume calls efficiently during critical situations.
- Maintained accurate records of all emergency calls, facilitating effective communication among first responders.
- Trained new dispatchers on protocols and systems, enhancing team performance and knowledge transfer.
Spa Manager
- Managed daily spa operations to deliver exceptional client experiences and service quality.
- Oversaw daily spa operations, ensuring exceptional customer service and satisfaction.
- Developed and implemented training programs for staff to enhance service quality and efficiency.
- Managed scheduling and resource allocation to optimize team performance and client flow.
Education
No Degree - Finance
Skills
POS software proficiency
Financial Reporting
Microsoft Office
Self-motivation
Employee development
Adaptability
Customer engagement
Communication/Interpersonal
Problem-solving
Learning agility
Self-management
Training Program Development
Timeline
Multi Salon Manager
Hair Cuttery
01.2020 - 01.2023
Business Owner, Office Manager
Cha-Ska Enterprises, LLC. DBA Time After Time
01.2016 - 01.2020
Salon Stylist, Salon Manager, Trainer
Hair Cuttery
01.2003 - 2016
Branch Manager/Trainer
PNC Bank
01.2000 - 01.2003
Auto Insurance Agent
NJM Insurance Group
01.1998 - 01.2000
Cosmetology Levittown Beauty
Experience Manager
Ulta Salon and Cosmetics
2025 - Current
911 Emergency Dispatcher
Montgomery County of Public Safety
2024 - 2025
Spa Manager
Hand & Stone
2023 - 2024
Bucks County Community College
No Degree from Finance
Experience & Qualifications
- My experience comes from owning my own company/stores, being a single parent & years in the work force.
- Manage a team of 27+ employees between multiple Salons/locations.
- Analyze P&L weekly sheets and adjust labor cost and COGS accordingly to increase profits.
- 25 years' experience in the beauty industry, including ongoing education in haircuts, color, trends, brands & management.
- Trainer in the Northeast division, hair/color technique courses designed by Redken. 10-20 students per class.
- Trained stylists and implemented a new software program in over 40 salons throughout PA, NJ, and NY.
- As the Salon Manager, overseen 25 hair stylists. 800K revenue salon.
- Maintain full book on the floor. (Actively cut hair on the floor as well)
- Handle all aspects of owning/managing a franchise business, oversee 27+ employees, established a Limited Liability company, negotiations with Franchisor/leasing agreements, established credit lines with over 30 different vendors, applying/understanding NJ/PA taxes (sales use, SUI), insurance (Property/Workers comp), payroll, bookkeeping, budget/sales, marketing, inventory and all HR operations.
- My own business, two retail stores that entail sales and services on watches.
- In services, able to identify the customers’ needs, troubleshoot customer issues as well as memberships and such.
- In sales, knowledge of all vendor items & usage, retainment, negotiating and closing the sale.
- Having an autistic son & the added training allows me to collaborate with diverse customers and handle a multitude of situations.
Education & Training
- Diversity/Sensitivity training 2022-current
- LinkedIn Learning 2021-current