Jessica L. Huiet
Abbottstown
Summary
Professional Coordinator with proven background in coordinating sections effectively and ensuring operational efficiency. Successfully managed team schedules and streamlined workflows, resulting in enhanced productivity. Demonstrated ability in team leadership and problem-solving, contributing to consistent project success.
Overview
17
17
years of professional experience
Work History
Senior Civil Law Section Coordinator
Pennsylvania Office of Attorney General
Harrisburg, PA
03.2026 - Current
- Plan, organize, and run meetings
- Reserve conference rooms, set up conference calls or Teams meetings and coordinate with all participants including those outside of the agency
- Send out meeting invites to all necessary participants
- Monitor bookings of conference rooms to prevent double booking and accommodate all requests
- Input all parties and relative documents and filings into the Case Management System
- Maintain accurate records of incoming Complaints, Writ of Summons, Petitions for Review, etc.
- Ensure all cases are set up and ready for the Attorneys to begin working the case
- Maintain up to date information for each case and parties involved
- Assist Attorneys with submitting documentation for travel reimbursement
Intake & Travel Coordinator
Pennsylvania Office of Attorney General
Harrisburg, PA
09.2024 - Current
- Ordering and organizing supplies for the Attorney Resource Center
- Plan, organize, and delegate work among positions in a manner to ensure a smooth processing flow, and distribute assignment to the clerical staff after determining who is available and capable of performing the work
- Examine and review the files, forms, documents, and records that have been processed by the staff for completeness and accuracy
- Rate and sign the performance evaluation for the employees under my supervision
- Address employee complaints and recommend decisions on formal grievances
- Interview and recommend the selection of applicants for vacant clerical positions within the section
- Prepare and explain instructions on processing methods and procedures to the clerical staff and demonstrate the operation of office and mail processing machines
- Prepare monthly accomplishment reports on processing activities in the section from daily production reports, logs, and files
- Proof varying types of materials to ensure the transfer of information is grammatically correct, complete, consistent, and adheres to agency rules and regulations and that arithmetic computations for calculating prorated taxes, experience factors, project completion percentages, etc. are performed accurately
- Read correspondence in order to become familiarized with contents and determine what procedures to pursue in providing the correct information which is in accordance with any applicable administrative and legal constraints
- Answer written inquiries relating to the status and operation of my section
- Organize materials and set up formats and layouts of documents to be internally processed or passed on to another work area
- Determine supply needs for the section and requisition office supplies
- Review and approve absentee records for all employees under my supervision
- Communicate with other state Agencies via phone, email, or letter
- Proofread documents to ensure that information is grammatically correct, complete, consistent, and adheres to agency rules and regulations
- Type correspondence in reply to attorney, manager, and co-worker requests or questions
- Use forms and templates needed to complete a task
- Operate copier when necessary
- Accurately scans documents in a timely manner
- Upload scanned documents into database (ICMS)
- Input data
- Maintain documents in an orderly and safeguarded manner
- Distribute/pick-up mail and/or deliveries
- Perform other duties as required
- Proficient in Microsoft Word, Excel, Power Point and Outlook
- Show initiative and work independently
- Ensure accuracy and organization
- Possess computer knowledge necessary to navigate through networks and computer-based files
- Exceptional typing skills
- Able to maintain confidentiality of document materials
Legal Assistant Supervisor
Pennsylvania Office of Attorney General
Harrisburg, PA
06.2023 - 09.2024
- Plan, organize, and run meetings
- Reserve conference rooms, set up conference calls or Teams meetings and coordinate with all participants including those outside of the agency
- Send out meeting invites to all necessary participants
- Monitor bookings of conference rooms to prevent double booking and accommodate all requests
- Input all parties and relative documents and filings into the Case Management System
- Maintain accurate records of incoming Complaints, Writ of Summons, Petitions for Review, etc.
- Ensure all cases are set up and ready for the Attorneys to begin working the case
- Maintain up to date information for each case and parties involved
- Assist Attorneys with submitting documentation for travel reimbursement
Clerical Supervisor 2
Pennsylvania Office of Attorney General
Harrisburg, PA
08.2021 - 06.2023
- Plan, organize, and run meetings
- Reserve conference rooms, set up conference calls or Teams meetings and coordinate with all participants including those outside of the agency
- Send out meeting invites to all necessary participants
- Monitor bookings of conference rooms to prevent double booking and accommodate all requests
- Input all parties and relative documents and filings into the Case Management System
- Maintain accurate records of incoming Complaints, Writ of Summons, Petitions for Review, etc.
- Ensure all cases are set up and ready for the Attorneys to begin working the case
- Maintain up to date information for each case and parties involved
- Assist Attorneys with submitting documentation for travel reimbursement
Clerical Assistant 3
Pennsylvania Office of Attorney General
Harrisburg, PA
06.2019 - 08.2021
- Plan, organize, and run meetings
- Reserve conference rooms, set up conference calls or Teams meetings and coordinate with all participants including those outside of the agency
- Send out meeting invites to all necessary participants
- Monitor bookings of conference rooms to prevent double booking and accommodate all requests
- Input all parties and relative documents and filings into the Case Management System
- Maintain accurate records of incoming Complaints, Writ of Summons, Petitions for Review, etc.
- Ensure all cases are set up and ready for the Attorneys to begin working the case
- Maintain up to date information for each case and parties involved
- Assist Attorneys with submitting documentation for travel reimbursement
Clerical Assistant 2
Pennsylvania Office of Attorney General
Harrisburg, PA
05.2018 - 06.2019
- Plan, organize, and run meetings
- Reserve conference rooms, set up conference calls or Teams meetings and coordinate with all participants including those outside of the agency
- Send out meeting invites to all necessary participants
- Monitor bookings of conference rooms to prevent double booking and accommodate all requests
- Input all parties and relative documents and filings into the Case Management System
- Maintain accurate records of incoming Complaints, Writ of Summons, Petitions for Review, etc.
- Ensure all cases are set up and ready for the Attorneys to begin working the case
- Maintain up to date information for each case and parties involved
- Assist Attorneys with submitting documentation for travel reimbursement
Customer Service Representative
Highmark Blue Shield
Camp Hill, PA
10.2017 - 03.2018
- Provide exceptional customer service through incoming phone calls
- Drafting letters to address more complex issues
- Research coverage to resolve the inquiry
Customer Service Representative 1
PHEAA
Mechanicsburg, PA
09.2014 - 10.2017
- Answering borrower questions about student loans, identifying the root cause of the call and researching to resolve the borrower inquiry upon first contact.
- Interacting with borrowers based on federal regulations, agency objectives and department policies.
- Assisting borrowers with troubleshooting online account issues and utilizing online tools that are available while providing extraordinary customer service.
- Updating borrower and account information as needed.
- Processing incoming correspondence, forms, or other documents received from customers.
- Answering up to 150 incoming borrower emails in a shift.
- Utilize resources to resolve any account issues that may occur.
- As a member of the "Email Resource Team" I answer escalated borrower emails after conducting research to determine the root cause of the issue and working with multiple departments to resolve.
- I serve as a resource when email processors encounter issues that they cannot resolve on their own.
- Imaging documents received through incoming emails and submitting requests to have the documents processed in a timely manner.
- Counseling borrowers in achieving successful repayment of their student loans.
- Handling difficult or escalated call types and assisting with resolution.
- Counseling borrowers on Direct Loan Consolidation.
- Drafting letters to be sent to the borrower's attorney as a member of the Escalated Research Team.
- Perform callbacks to borrowers to assist with the Defense Against Repayment Discharge program.
- Tracking down the Master Promissory Note for active loans on the account in an effort to validate the debt at the borrower's request.
- Perform extensive research on an account to determine why the Borrower Benefit Program was denied and determine if the borrower is eligible for reinstatement of the program.
- Train co-workers on how to successfully complete a Debt Validation request from the borrower.
- Draft letters to inform the borrower of the total amount to be repaid on their loan is over one million dollars.
Hospitality Manager
Ryan's Steakhouse
Chambersburg, PA
10.2013 - 09.2014
- I was hired as the Hospitality Manager
- I resigned from my position as the Hospitality Manager
Assistant Manager
Royal Farms
York, PA/Littlestown, PA
05.2011 - 10.2013
- I was hired as Assistant Manager
- I resigned from my position as the Assistant Manager
Assistant General Manager
Bob Evans
Shamokin Dam, PA
06.2009 - 05.2011
- I was hired as an Assistant Manager and worked my way up to Assistant General Manager.
- I resigned from my position as the Assistant General Manager.
Education
Associates of Specialized Business - Administrative Assistant
Yorktowne Business Institute
York, PA02-2005
Skills
- Organizational leadership
- Recruitment and hiring
- Scheduling management
- Employee relations
- Research and analysis
- Meeting facilitation
- Workload distribution
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
Timeline
Senior Civil Law Section Coordinator
Pennsylvania Office of Attorney General
03.2026 - Current
Intake & Travel Coordinator
Pennsylvania Office of Attorney General
09.2024 - Current
Legal Assistant Supervisor
Pennsylvania Office of Attorney General
06.2023 - 09.2024
Clerical Supervisor 2
Pennsylvania Office of Attorney General
08.2021 - 06.2023
Clerical Assistant 3
Pennsylvania Office of Attorney General
06.2019 - 08.2021
Clerical Assistant 2
Pennsylvania Office of Attorney General
05.2018 - 06.2019
Customer Service Representative
Highmark Blue Shield
10.2017 - 03.2018
Customer Service Representative 1
PHEAA
09.2014 - 10.2017
Hospitality Manager
Ryan's Steakhouse
10.2013 - 09.2014
Assistant Manager
Royal Farms
05.2011 - 10.2013
Assistant General Manager
Bob Evans
06.2009 - 05.2011
Associates of Specialized Business - Administrative Assistant
Yorktowne Business Institute