Jessica Lindley
Concord,NC
Summary
Highly motivated and driven seasoned nurse with experience in various settings such as Critical Care, Virtual Care, Emergency Department, Quality Improvement. Seeking new opportunities within the LeanTaaS organization to further develop process improvement skills. Detailed-oriented nurse who helped develop, implement and expand a successful Patient Nurse Triage Position within Atrium that is still used today. Strong communication and customer service skills that are used to cater to Physicians, Nurses, and Hospital leadership in order to get patient exceptional care with the least amount of wait for an inpatient bed. Developed process improvement plans and staff training in order to achieve unit goals. Along with helping to set high professional performance standards for staff leading to delivery of high quality nursing care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Logistics Coordinator Registered Nurse
Atrium Healthcare
Charlotte, NC
05.2021 - Current
- Developed a Nurse Triage program to help manage acuity of patients transferring around the greater Charlotte area within Atrium Health during the peak of COVID.
- Acknowledged a need to expand the Patient Logistics Coordinator position, successfully hired and onboarded three more employees to expand covered hours
- Monitor multiple patients in several different queues for changes in acuity and alert physicians to those changes appropriately
- Developed and revised based on CMC leadership feedback a shared Excel workbook to track patients being accepted into CMC. Spreadsheet was used daily during the leadership meeting to discuss and appropriately triage patients needs. Patient Logistics RN would present patients to leadership team and answer any questions they may have.
- Collaborate with Physicians daily to ensure patients are receiving the best care possible and that transfer was still necessary to another facility.
- Developed a Round-Trip procedure program to help address capacity restraints experienced at all Atrium Health Hospitals. Patients were now able to come for IR, ERCP, and Radiology scans to one of the larger hospitals and return back to referring facility following procedure. Decreased need for admissions to CMC.
- Served as a educational resource person for questions related to triage protocol or procedure development.
- Patient Logistics Coordinators/ Triage RN program has been selected as a Bronze Touchstone recipient of 2024 for the work done with CMC Leadership to successfully decrease the rate of admissions into CMC. This was successfully completed by working with referring MD's and Specialty MD's utilizing round-trip procedures, redirecting patients to other Atrium Health facilities with the same specialties, or working to get patient discharged and set up with outpatient follow-up.
Virtual Critical Care Nurse
Atrium Health
Charlotte, North Carolina
9 2018 - 05.2021
- Assessed patient symptoms and vitals to determine necessary treatments.
- Delivered quality care and comfort to patients with heart failure, pulmonary hypertension, pulmonary embolisms and end-stage renal disease.
- Performed all tasks with patient-centered focus while seeking opportunities for improvement of processes and treatments.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Co-chair on the Collabrative Outreach shared governance.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Monitored and educated nursing students and externs on proper care procedures and prioritization strategies.
Registered Nurse Clinical Supervisor
Piedmont Medical Center
Rock Hill, SC
6 2014 - 02.2019
- Coordinated with Nurse Manager to develop programs targeting nurse education, overall departmental competencies, individual performance, patient safety and service-related issues.
- Partnered with Nurse Manager to raise standards of practice by monitoring, analyzing and correcting staff performance.
- Interview applicants and make recommendations to hire staff for the Critical Care Unit.
- Quality-driven Clinical Supervisor RN driven to maximize care quality and efficiency of service for Critical Care patients. First-rate planner, problem-solver and conflict-manager.
Travel Nurse
Cirrus Medical Staffing
Charlotte, NC
2 2012 - 5 2014
- Helped physicians examine and treat patients in Critical Care by assisting with instruments, injections and suture removal.
- Delegated staff nurse duties.
- Participated in unit based Quality Assurance Program.
- Provided treatment within scope of practice as defined by state law.
- Maintained patient privacy and confidential patient information.
- Utilized strong assessment skills to determine necessary patient care.
- Able to easily adapt to different environments and situations within different hospitals.
Staff Nurse
Sparrow Health Systems
Lansing, MI
9 2009 - 1 2012
- Evaluated patient care needs, prioritized treatment and maintained patient flow.
- Responsible for primary care and medication management (IV, IM, SUBQ, PO).Titrated medications accurately per orders of Intensivist.
- Participated in collaborative care withPhysicians, RT, PT, OT, and Case Management.
- Managed patients on ventilator support.
- Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care.
- Utilized strong assessment skills to determine necessary patient care.
- Maintained patient charts and confidential files.
- Assessed patients in active withdrawal and provided interventions to manage physical and psychological withdrawal symptoms.
Education
Bachelor of Science - Rn To BSN
Western Governors University
Salt Lake City, UT12-2025
Bachelor of Science - Nursing
Ferris State University
Associates Degree in Nursing - Nursing
MidMichigan Community College
Medicine
Central Michigan University
Skills
- Staff training and development of new employee orientation
- Strong medical ethic
- Skilled Critical Care nurse
- Clinical Supervisor responsibilities
- Delegates tasks appropriately
- Abstraction of data for quality care
- Process improvements and data collection
- Electronic Health Records Management
- Chart updating
- Team Coordination
Certification
Basic Life Support (BLS) Certification 2023-Present
- AdvancedCardiacLife Support (ACLS) Certification 2023-Present
- Pediatric Advanced Life Support (PALS) Certification 2023-present
TNCC - Trauma Nurse Core Course
Registered Nurse in the State of North Carolina, License number 256257
Certified GWTG-Resusitation Data Abstractor
CCRN Certified October 2019- Present
Accomplishments
- 2024 Bronze Touchstone award recipient
- Commitment to Excellence Badge
Timeline
Patient Logistics Coordinator Registered Nurse
Atrium Healthcare
05.2021 - Current
Virtual Critical Care Nurse
Atrium Health
9 2018 - 05.2021
Registered Nurse Clinical Supervisor
Piedmont Medical Center
6 2014 - 02.2019
Travel Nurse
Cirrus Medical Staffing
2 2012 - 5 2014
Staff Nurse
Sparrow Health Systems
9 2009 - 1 2012
Bachelor of Science - Rn To BSN
Western Governors University
Bachelor of Science - Nursing
Ferris State University
Associates Degree in Nursing - Nursing
MidMichigan Community College
Medicine
Central Michigan University