Summary
Overview
Work History
Skills
Timeline
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Jessica Little

Houston

Summary

Dynamic bartender with extensive experience in customer service, adept at managing large groups and resolving challenging situations. Recognized as head trainer, successfully delivering comprehensive training programs and guiding team members across various roles. Proven ability to enhance customer experiences while maintaining a high-energy environment. Committed to continuous professional growth and contributing to team success in fast-paced settings.

Overview

3
3
years of professional experience

Work History

Casino Dealer

Casino Parties Unlimited
Houston
04.2022 - Current
  • Monitored play at assigned tables to identify potential cheating situations or rule violations.
  • Dealt a variety of card games including Blackjack, Poker, Baccarat and Pai Gow.
  • Adhered to established procedures for processing buy-ins and cashing out customers.
  • Explained rules, took bets and delivered payouts to facilitate movement of games.
  • Performed functional game duties quickly by efficiently handling money and chips.
  • Maintained cleanliness of work area by wiping down tables after each game session.
  • Recorded all transactions accurately using computer systems or hand tallying methods.
  • Closed games by sorting cards, balancing racks and counting chips.
  • Recognized by management for providing exceptional customer service.

Bartender/Server

Willies Ice House
Houston
04.2022 - 03.2025
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Resolved customer complaints in a professional manner.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Studied industry trends to inform planning of bar menu and development of new drink recipes.
  • Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Greeted guests with friendliness and professionalism.
  • Performed opening and closing duties including restocking supplies.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Processed payments accurately and efficiently with POS system.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Neatly sliced and pitted fruit for garnishing drinks.
  • Monitored bar inventory and promptly restocked low items before depletion.

Skills

  • Cash handling
  • Mixology techniques
  • Bar sanitation
  • Bar equipment use
  • Dining room management
  • Customer relationship building
  • Food safety standards
  • Able to stand for long hours
  • Liquor restocking
  • Team building
  • Staff management
  • Problem-solving
  • Decision-making
  • Handing rough situations
  • Managing large crowds
  • Keeping up to date with all things
  • constant check in with management about everything

Timeline

Casino Dealer

Casino Parties Unlimited
04.2022 - Current

Bartender/Server

Willies Ice House
04.2022 - 03.2025

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Jessica Little