Jessica L. Medina
Colorado Springs
Summary
I have dedicated most of my life helping people.
Overview
25
25
years of professional experience
Work History
Retail Sales Associate
Walgreens
Colorado Springs, CO
04.2023 - 04.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Supervisor
Burlington Coat Factory Department Store
Colorado Springs, CO
02.2022 - 03.2023
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Home Health Aide
Home Health Care
Colorado Springs, CO, USA
10.2011 - 03.2012
- Assisted client’s with bathing, dressing, feeding, cooking and cleaning
- Administered medications appropriately
- Recorded vital signs and monitored oxygen tank levels
- Frequently changed client bandages for fistulea in abdomen
- Frequently communicated changes in client’s health condition with local hospice team
Manager/Customer Service
Turks Bar and Grill
Colorado Springs, CO, USA
03.2002 - 12.2008
Lead Housekeeper
Viewpointe Retirement Home
Colorado Springs, CO, USA
06.1999 - 02.2002
- Supervised housekeepers and all assigned work duties
- Scheduled employees for work assignments
- Recruited and hired new staff
- Met weekly with other supervisors, discussed how to improve processes and ensure quality of services provided
Education
Certified Nursing Assistant -
College America
Colorado Springs, CO01.2010
QMAPP - CPR Certified
Dept. of Human Services
Colorado Springs, CO02.2009
Medical Billing and Coding - HIPPA certification: Externship with Dr. Mark Warwick
Everest College
Colorado Springs, CO07.2007
Medical Assistant - Externship at Peak Vista Women’s clinic
PIMA Medical Institute
Colorado Springs, CO04.2003
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer assistance
- Cash handling
- Retail sales
- Product merchandising
- Data entry
- Price tagging
Education Certifications
- QMAPP, CPR Certified, Dept. of Human Services, Colorado Springs, CO, 12/01/08, 02/01/09
- Certified Nursing Assistant, College America, Colorado Springs, CO, 11/01/09, 01/01/10
- Medical Billing and Coding, HIPPA certification, Everest College, Colorado Springs, CO, 01/01/07, 07/01/07, Externship with Dr. Mark Warwick
- Medical Assistant, PIMA Medical Institute, Colorado Springs, CO, 09/01/02, 04/01/03, Externship at Peak Vista Women’s clinic
Timeline
Retail Sales Associate
Walgreens
04.2023 - 04.2024
Customer Service Supervisor
Burlington Coat Factory Department Store
02.2022 - 03.2023
Home Health Aide
Home Health Care
10.2011 - 03.2012
Manager/Customer Service
Turks Bar and Grill
03.2002 - 12.2008
Lead Housekeeper
Viewpointe Retirement Home
06.1999 - 02.2002
Certified Nursing Assistant -
College America
QMAPP - CPR Certified
Dept. of Human Services
Medical Billing and Coding - HIPPA certification: Externship with Dr. Mark Warwick
Everest College
Medical Assistant - Externship at Peak Vista Women’s clinic
PIMA Medical Institute