Summary
Overview
Work History
Education
Skills
Education Certifications
Timeline
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Jessica L. Medina

Colorado Springs

Summary

I have dedicated most of my life helping people.

Overview

25
25
years of professional experience

Work History

Retail Sales Associate

Walgreens
04.2023 - 04.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Supervisor

Burlington Coat Factory Department Store
02.2022 - 03.2023
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.

Home Health Aide

Home Health Care
10.2011 - 03.2012
  • Assisted client’s with bathing, dressing, feeding, cooking and cleaning
  • Administered medications appropriately
  • Recorded vital signs and monitored oxygen tank levels
  • Frequently changed client bandages for fistulea in abdomen
  • Frequently communicated changes in client’s health condition with local hospice team

Manager/Customer Service

Turks Bar and Grill
03.2002 - 12.2008

Lead Housekeeper

Viewpointe Retirement Home
06.1999 - 02.2002
  • Supervised housekeepers and all assigned work duties
  • Scheduled employees for work assignments
  • Recruited and hired new staff
  • Met weekly with other supervisors, discussed how to improve processes and ensure quality of services provided

Education

Certified Nursing Assistant -

College America
Colorado Springs, CO
01.2010

QMAPP - CPR Certified

Dept. of Human Services
Colorado Springs, CO
02.2009

Medical Billing and Coding - HIPPA certification: Externship with Dr. Mark Warwick

Everest College
Colorado Springs, CO
07.2007

Medical Assistant - Externship at Peak Vista Women’s clinic

PIMA Medical Institute
Colorado Springs, CO
04.2003

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Customer assistance
  • Cash handling
  • Retail sales
  • Product merchandising
  • Data entry
  • Price tagging

Education Certifications

  • QMAPP, CPR Certified, Dept. of Human Services, Colorado Springs, CO, 12/01/08, 02/01/09
  • Certified Nursing Assistant, College America, Colorado Springs, CO, 11/01/09, 01/01/10
  • Medical Billing and Coding, HIPPA certification, Everest College, Colorado Springs, CO, 01/01/07, 07/01/07, Externship with Dr. Mark Warwick
  • Medical Assistant, PIMA Medical Institute, Colorado Springs, CO, 09/01/02, 04/01/03, Externship at Peak Vista Women’s clinic

Timeline

Retail Sales Associate

Walgreens
04.2023 - 04.2024

Customer Service Supervisor

Burlington Coat Factory Department Store
02.2022 - 03.2023

Home Health Aide

Home Health Care
10.2011 - 03.2012

Manager/Customer Service

Turks Bar and Grill
03.2002 - 12.2008

Lead Housekeeper

Viewpointe Retirement Home
06.1999 - 02.2002

Certified Nursing Assistant -

College America

QMAPP - CPR Certified

Dept. of Human Services

Medical Billing and Coding - HIPPA certification: Externship with Dr. Mark Warwick

Everest College

Medical Assistant - Externship at Peak Vista Women’s clinic

PIMA Medical Institute

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Jessica L. Medina