- Learning new cooking techniques and expanding my culinary skills
- Animal Care
- Video Gaming
- Bowling
- Billiards
Jessica Long
North Las Vegas
Summary
Dedicated professional with a strong work ethic and a focus on customer satisfaction. Proven ability to manage cash operations and support team dynamics during peak hours, ensuring smooth service flow and compliance with health standards.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Server/Line Cook/Bartender
Big B'z Texas BBQ
Las Vegas, NV
02.2026 - Current
- Managed cash register operations, processing payments accurately and promptly.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Engaged with customers to enhance dining experience and address inquiries effectively.
- Supported team members during peak hours, ensuring smooth service flow.
- Followed health and safety protocols to maintain compliance within restaurant standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Cage Cashier
Aliante Casino + Hotel + Spa
North Las Vegas, NV
06.2024 - 10.2025
- Maintained accountability for cash drawer balance and reported discrepancies promptly.
- Monitored compliance with state gaming regulations and internal policies consistently.
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
- Handled sensitive customer information discreetly, adhering to strict confidentiality guidelines at all times.
Server/Bartender
Badlands BBQ
Norco, CA
10.2021 - 05.2024
- Trained new servers on menu offerings and operational procedures.
- Collaborated with kitchen staff to optimize order accuracy and presentation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Shift Supervisor
Starbucks
Santa Ana, CA
06.2010 - 07.2019
- Supervised daily operations, ensuring compliance with quality and service standards.
- Trained and mentored new team members on coffee preparation and customer service techniques.
- Implemented efficient inventory management practices, reducing waste and optimizing stock levels.
- Led team meetings to reinforce goals, share feedback, and foster a collaborative work environment.
- Developed scheduling strategies to ensure optimal staffing during peak hours, enhancing customer experience.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Education
High School Diploma -
Newport Harbor High School
Newport BeachSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Cleanliness standards
- Food running
- High volume dining
- Table bussing
- Suggestive selling
- Allergy awareness
- Task prioritization
Certification
- Food Handlers Card
- TAM card
Interests
Timeline
Server/Line Cook/Bartender
Big B'z Texas BBQ
02.2026 - Current
Cage Cashier
Aliante Casino + Hotel + Spa
06.2024 - 10.2025
Server/Bartender
Badlands BBQ
10.2021 - 05.2024
Shift Supervisor
Starbucks
06.2010 - 07.2019
High School Diploma -
Newport Harbor High School