Katie Richardson
Orlando,FL
Summary
Dynamic hospitality professional with a proven track record at Olive Garden Restaurant, showcasing exceptional customer service and sales expertise. Leveraged strong work ethic and POS system proficiency to significantly increase sales, while fostering guest engagement and allergy awareness. Excelled in high-volume dining environments, ensuring guest satisfaction and cultivating lasting relationships. Became a service trainer to ensure the quality of guest satisfaction, and turn over. Coaching and training our next generation of Olive Garden family is a challenge, pleasure and reward in happing to take on.
Overview
12
12
years of professional experience
Work History
Server, Host, Line Cook, Bartender, to Go, CT
Olive Garden Restaurant
Bristol, VA, Orlando Florida
11.2020 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Increased sales significantly by upselling higher-end products to customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server, Line Cook, Manager
Steak N Shake Restaurant
Orlando, FL
10.2012 - 11.2020
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
GED -
Winter Park High School
Winter Park, FLSkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Cleanliness standards
- Safe Food Handling
- High-volume dining
- Sales expertise
- Food safety understanding
- Quality Control
- Point of sale operation
- Guest Relations Management
- Allergy awareness
- Dining area maintenance
Timeline
Server, Host, Line Cook, Bartender, to Go, CT
Olive Garden Restaurant
11.2020 - Current
Server, Line Cook, Manager
Steak N Shake Restaurant
10.2012 - 11.2020
GED -
Winter Park High School