Nicole Kercher
Bellingham,Washington
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Server/Host/Bartender/ Guest Engagement Captain/Cook
Buffalo Wild Wings
08.2015 - Current
- Recorded orders and worked with other members of staff to ensure completeness
- Follow all steps of service and suggestive sell when appropriate
- Used proper I.D. checking procedures
- Maintained knowledge of the menu and any special promotions
- Represented Buffalo Wild Wings at a number of events outside the restaurant
- Help order alcohol and bar mixes
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server
Upriver Grill and Taproom
05.2023 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Bar Manager
Big Delta Brewing Company
08.2021 - 08.2022
- Leading the small team of bartenders by example, pitching in help with drink making and table service
- Attempting to meet sales goals
- Making sure there is a consistent high quality beverage being served to customers
- Designing a cost effective liquor menu with homemade syrups and mixes.
- Monitoring inventory of beverages and adequate stock of liquors, bar mixes, beer etc
- Overseeing the cleanliness of the bar and bar area and paying attention to possible health hazards and regulation violations
- Closed out cash register and prepared cashier report at close of business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Cook
Grand Teton Lodge Company
04.2021 - 08.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Barista/Team Lead Trainer
Tim Hortons
03.2014 - 12.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Manager
Culvers
03.2012 - 11.2019
- Serve and prepare fresh food in a timely manner
- Prepare and deliver various forms of custard treats
- Take and record accurate orders
- Document and correct complaints, ensuring that the customer leaves content
- Package takeout orders accurately
- Run mainly closing shifts on busy weekend nights, HOH or FOH
Education
No Degree - Health Communications
Northern Michigan University
Marquette, MI05-2021
General Education - High School
Black River Public School
Holland, MI01.2013
Skills
- ServSafe Certification Holder
- Certified in TIPS Program
- Thrives in High-Pressure Environments
- Positive Attitude
- Knowledgeable in Alcohol Sales
- Skilled in Multiple POS Platforms
- Consistently Dependable
- Exceptional customer service
- Strong work ethic
Awards Accomplishments
- Employee of the month, 10/01/15, Buffalo Wild Wings
- Best Guest Engagement Captain Department, 01/01/16, Buffalo Wild Wings
- Established relationships with regular customers
Skills Certifications
- ServSafe Certified
- TIPS Certified
- Works well under pressure
- Friendly and upbeat personality
- Trained in beer and liquor sales
- Trained on multiple POS systems including Aloha, Dining Service, etc.
- Highly reliable
Timeline
Server
Upriver Grill and Taproom
05.2023 - 10.2023
Bar Manager
Big Delta Brewing Company
08.2021 - 08.2022
Cook
Grand Teton Lodge Company
04.2021 - 08.2021
Server/Host/Bartender/ Guest Engagement Captain/Cook
Buffalo Wild Wings
08.2015 - Current
Barista/Team Lead Trainer
Tim Hortons
03.2014 - 12.2020
Manager
Culvers
03.2012 - 11.2019
No Degree - Health Communications
Northern Michigan University
General Education - High School
Black River Public School
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