Jessica Lopez
Waldorf,MD
Summary
Highly motivated professional with over 12 years of progressive experience. Pursuing new professional challenges and growth opportunities. Successful at accomplishing challenging objectives under tight deadlines and demanding conditions. Excellent team leader and complex problem-solver with an analytical and adaptable approach.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Police Dispatcher
American University
Washington DC, DC
02.2025 - Current
- Documented all communications received via phone or radio transmissions accurately.
- Utilized a computer-aided dispatch system to track unit locations, responder availability, and update incident statuses.
- Reviewed daily activity reports submitted by officers in order to maintain accurate records of events.
- Analyzed data collected from previous shifts in order to identify trends or patterns that could be used proactively.
- Processed requests for assistance from law enforcement personnel while following proper protocol.
- Received emergency calls from the public and dispatched appropriate personnel to handle incidents.
- Coordinated communication between multiple agencies when responding to complex incidents.
Branch Ambassador
Capital One
Clinton, MD
09.2022 - 09.2024
- Converse with customers to share information about products and services
- Promoted positive company image through superior customer service experiences
- Perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures
- Resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience.
Floor Manager
Zeke's Coffee
Washington, DC
03.2019 - 08.2022
- Processes POS transactions, including checks, cash, and credit purchases or refunds
- Restocks, arranges, and organizes merchandise in front lanes to drive product sales
- Handles weekly inventories and orders supplies as needed
- Assists with the screening of new recruits
- Trains and mentors new employees.
Teacher Assistant
John L. Gildner Regional Institute for Children and Adolescents, RICA
Rockville, MD
05.2019 - 07.2019
- Engaged in supervising youth activities, including organizing workshops on self-development and employment
- Redirected negative behavior to more useful and beneficial activities to the community
- Created an environment that facilitates learning and behavioral change
- Helped in assessing and reviewing the change in behavior.
Education
Bachelor of Arts in Criminology and Criminal Justice -
University of Maryland
College Park, MDAssociates of Applied Science -
Montgomery College
Takoma Park, MDSkills
- Customer Service
- Communication Skills
- MS Office Proficient
- Money Handling (managed vault and atm)
- Problem-Solving
- Decision-Making
- Program Planning
- Schedule Coordination
Languages
Spanish-Fluent
Certification
- CPR Certified – American Heart Association
- Public Safety Telecommunicator - APCO
- NCIC - Metropolitan Police Department (MPD) (DC)
Timeline
Police Dispatcher
American University
02.2025 - Current
Branch Ambassador
Capital One
09.2022 - 09.2024
Teacher Assistant
John L. Gildner Regional Institute for Children and Adolescents, RICA
05.2019 - 07.2019
Floor Manager
Zeke's Coffee
03.2019 - 08.2022
Bachelor of Arts in Criminology and Criminal Justice -
University of Maryland
Associates of Applied Science -
Montgomery College