Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Jessica Lopez

Jessica Lopez

Dental Office Mamager
San Antonio,TX

Summary

Dynamic business manager with a proven track record at Aspen Dental, excelling in business planning and issue resolution. Skilled in recruiting and hiring, I enhanced team performance and customer satisfaction through effective conflict resolution. Adept at multitasking and organization, I consistently improved operational efficiency and fostered strong client relationships.

Overview

10
10
years of professional experience

Work History

Aspen Business Manager

Aspen Dental
03.2022 - 02.2025
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
  • Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
  • Anticipated financial impact from operational issues and worked with leadership to develop solutions.
  • Assisted with hiring process and training of new employees.
  • Interacted well with customers to build connections and nurture relationships.

Office Manager

Converse Dentistry
01.2017 - 02.2022
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Completed bi-weekly payroll for [Number] employees.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Kept high average of performance evaluations.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Front Desk Receptionist

Aqua Dental
05.2015 - 07.2020
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Collected room deposits, fees, and payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Completed all tasks in compliance with company policies and procedures.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Scheduled, coordinated and confirmed appointments and meetings.

Education

Madison Highschool
San Antonio, TX
03-2034

Skills

  • Business planning
  • Issue resolution
  • Recruiting and hiring
  • Data confidentiality
  • Conflict resolution
  • Account updating
  • Complaint resolution
  • Scheduling
  • Complaint tracking
  • Interpretation support
  • Multitasking and organization
  • Payment processing
  • Time management
  • Problem-solving
  • Telephone etiquette
  • Customer support
  • Stress management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Aspen Business Manager

Aspen Dental
03.2022 - 02.2025

Office Manager

Converse Dentistry
01.2017 - 02.2022

Front Desk Receptionist

Aqua Dental
05.2015 - 07.2020

Madison Highschool

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