Jessica Lopez
Friendly Check Cashing
EASTORANGE,NJ
2
Languages
14
years of professional experience
Detail-oriented Head Teller with expertise in cash handling and customer service. Proven track record in streamlining processes to enhance operational efficiency and reduce customer wait times.
Work History
Head Teller
7 Years- Trained and mentored new tellers on customer service best practices and operational protocols.
- Streamlined transaction processes, improving overall efficiency and reducing customer wait times.
- Supervised daily operations to ensure compliance with cash handling policies and procedures.
- Developed training materials to enhance staff knowledge of financial products and services.
- Resolved customer inquiries and complaints, fostering positive relationships and enhancing satisfaction levels.
- Implemented inventory management systems for cash supplies, optimizing resource allocation.
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Coordinated workflow among tellers, assigning tasks and monitoring performance for optimal efficiency during peak hours.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Reduced errors in transactions with vigilant attention to detail and adherence to banking regulations.
- Ensured a secure working environment by adhering to strict security protocols and conducting regular audits.
- Mentored junior tellers, fostering professional development and growth within the team.
- Contributed to the achievement of branch sales goals by identifying opportunities for additional product offerings based on customer needs.
- Mentored newly hired team members on appropriate responses to patron questions.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Processed applications for new accounts.
Babysitter
5 Years 9 Months- Developed and implemented age-appropriate learning activities to enhance cognitive skills.
- Supervised children's activities, ensuring safety and engagement during playtime.
- Maintained a structured routine, promoting consistency and stability for children.
- Communicated effectively with parents regarding child behavior and development progress.
- Created and implemented activities to promote language development.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Instructed children in crafts and other activities to promote gross and fine motor skillsss
- Implemented daily routines and activities to stimulate and engage children
- Provided first aid and care during emergencies, ensuring child safety at all times.
- Ensured cleanliness and hygiene by organizing children's living and play areas.
- Maintained open communication with parents about daily activities, behaviors, and concerns
- Coordinated outdoor activities to promote physical health and exploration.
- Administered medications by following strict instructions from parents.
- Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.
- Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
Education
High School Diploma
Assistant Nurse
Skills
Cash handling expertise
Check cashing
Cash handling experience
Branch operations
Cash handling
Regulatory compliance
10-key data entry
Organization and planning
Team collaboration and leadership
Staff supervision
Team development
Problem-solving
Time management
Problem resolution
Attention to detail
Customer service
Punctual and reliable
Interpersonal relations
Positive attitude
Notary services
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 16 staff members.
Languages
English
Limited Working
Portuguese
Limited Working
Timeline
Head Teller
Friendly Check Cashing
07.2017 - 07.2024Read More
Babysitter
Lucia Campoverde
01.2011 - 10.2016Read More
Drake College And Bussiness
Assistant Nurse
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Colegio Israel
High School Diploma
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