Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Lopez

Bath,PA

Summary

Customer Service Professional experienced in delivering high-quality bilingual support in English and Spanish. Achieved effective issue resolution and customer satisfaction through strategic problem-solving and relationship building. Focused on accurate order management and maintaining confidentiality while adapting to changing priorities.

Overview

2027
2027
years of professional experience

Work History

Bilingual Paraprofessional

Northampton Area School District — Northampton, PA
Northampton, Pennsylvania
10.2018 - Current

• Supported students with diverse learning, behavioral, physical, and social-emotional needs in an integrated classroom and supported their educational experience.

Facilitated bilingual students' participation in classroom activities and assignments, and increased their engagement and understanding.

Used English and Spanish to support communication with families and diverse community needs.

Collaborated with teachers to implement educational strategies tailored to diverse learners, improving overall classroom inclusivity.

• Built respectful, trusting relationships by listening closely, responding patiently, and adjusting communication to each person's needs.

  • • Communicated clearly and professionally with students, teachers, parents, and school staff about progress, concerns, and support strategies.
  • • Kept accurate, confidential records and followed individualized education plans (IEPs), 504 plans, accommodations, and district procedures.

Bilingual Paraprofessional

Northampton Area School District
Northampton, Pennsylvania
2016 - 2018
  • Worked with English language learners in small groups to develop fluency.
  • Delivered tailored instruction to individuals and small groups, enhancing comprehension and engagement.
  • Developed engaging materials such as worksheets, flashcards, and games to facilitate language acquisition.
  • Monitored student progress and communicated observations to educators to inform instructional strategies.
  • Maintained a safe learning environment for all students by monitoring classrooms and playgrounds.

Education

Associate of Arts - Criminal Justice

Northampton Community College
Bethlehem, PA
01-2015

Skills

  • Language acquisition strategies
  • Educational material development
  • Individualized plans
  • Classroom management
  • Student engagement strategies
  • Bilingual communication
  • Relationship building

Timeline

Bilingual Paraprofessional

Northampton Area School District — Northampton, PA
10.2018 - Current

Bilingual Paraprofessional

Northampton Area School District
2016 - 2018

Associate of Arts - Criminal Justice

Northampton Community College
Jessica Lopez