JESSICA LORNA DELA CERNA
Bergenfield,NJ
Summary
Dynamic Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
1
1
Certification
10
10
years of post-secondary education
9
9
years of professional experience
Work History
Sales Associate
H&M Retail Store
Marrakech, Morocco
07.2024 - 08.2026
- Collaborated with team members to exceed daily sales targets and elevate store performance.
- Assisted customers with product selection, contributing to personalized shopping experiences.
- Processed transactions accurately and efficiently at point-of-sale terminals.
- Maintained visual merchandising standards to showcase seasonal collections effectively
Restaurant Server
Dino's Gellato
Marrakech, Morocco
07.2022 - 06.2024
- Provided exceptional customer service, ensuring a welcoming atmosphere for all guests.
- Streamlined order processing through effective use of POS systems, enhancing service flow.
- Collaborated with kitchen staff to ensure timely delivery of meals and customer satisfaction.
- Maintained clean and stocked server areas to support efficient table service.
- Assisted in menu knowledge and food pairing recommendations to enhance the dining experience.
Club Disc Jockey
Palais Jad Mahal
Marrakech, Morocco
01.2019 - 06.2022
- Curated playlists that elevated guest experience and amplified venue atmosphere.
- Engaged audience through interactive music selection and crowd reading techniques.
- Engaged the audience through interactive music selection and crowd reading techniques.
- Collaborated with event coordinators to align musical themes with venue objectives.
- Operated sound and lighting equipment for live performances and events.
- Cultivated relationships with local musicians and artists, resulting in cross-promotional opportunities and collaborative performances.
Front Counter Crew Member
Jollibee Foods
Manila, Philippines
01.2018 - 01.2019
- Provided exceptional customer service during high-volume lunch and dinner shifts.
- Processed orders efficiently using point-of-sale software and cash handling procedures.
- Maintained cleanliness and organization of the front counter area to enhance customer experience.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Collaborated with kitchen staff to ensure timely food preparation and delivery to customers.
- Adhered to food safety standards and sanitation practices during daily operations.
- Stocked supplies and managed inventory for front counter items to ensure availability.
Education
ITTT TEFL Certification - English Education
International TEFL Teacher Training - Online School
London, United Kingdom 09.2006 - 11.2006
Bachelor of Arts - Sociology
University of Santo Tomas
Manila, Philippines 03.1995 - 03.2005
Skills
- Visual merchandising
- Customer experience
- Customer service
- Guest relations
- Time management
- Multi-tasking strength
- Teamwork and collaboration
- Effective communication
- Effective communication
- Visual merchandising
Certification
TEFL certificate
LANGUAGES
English Native or Bilingual, Spanish Elementary, French Elementary, Tagalog Native or Bilingual, Chinese (Mandarin) Elementary
Timeline
Sales Associate
H&M Retail Store
07.2024 - 08.2026
Restaurant Server
Dino's Gellato
07.2022 - 06.2024
Club Disc Jockey
Palais Jad Mahal
01.2019 - 06.2022
Front Counter Crew Member
Jollibee Foods
01.2018 - 01.2019
ITTT TEFL Certification - English Education
International TEFL Teacher Training - Online School
09.2006 - 11.2006
Bachelor of Arts - Sociology
University of Santo Tomas
03.1995 - 03.2005