Jessica Loughlin
Salem
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
4
4
years of professional experience
Work History
Flex Sales Associate
Sephora USA
06.2024 - 08.2025
- Enhanced store presentation through effective visual merchandising strategies.
- Communicated product benefits of skincare and makeup to engage customers.
- Demonstrated flexibility in adapting to new product launches in retail.
- Achieved sales goals through collaboration and teamwork with store members.
Sales Associate
DSW Shoe Warehouse
08.2021 - 06.2023
- Assisted customers in selecting footwear, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems
- Addressed customer inquiries and resolved issues to foster satisfaction and loyalty.
- Trained new associates on customer service protocols and store operations, improving onboarding efficiency.
Education
Bachelor of Science - Communications
Arizona State University
Tempe, AZ05-2027
Skills
- Customer service
- Teamwork and collaboration
- Product sales & Upselling
- Complex Problem-solving
- Confident & Optimistic
Timeline
Flex Sales Associate
Sephora USA
06.2024 - 08.2025
Sales Associate
DSW Shoe Warehouse
08.2021 - 06.2023
Bachelor of Science - Communications
Arizona State University