Jessica Lowery
Dunkin' Brands
Youngstown,OH
Work Preference
Overview
Results-oriented leader with extensive experience in driving operational improvements and strategic growth. Experienced in fostering team collaboration and delivering impactful results while navigating complex challenges. Skilled in optimizing processes and cultivating positive workplace cultures to enhance organizational effectiveness.
01+
Language
01+
Certification
18+
Years of experience
Work History
07.2026 - Current3 Months
General Manager
Dunkin' Brands | Boardman, OH
- Resolved guest complaints and acknowledged compliments to enhance overall guest experience
- Managed profit and loss reports, cost of goods, inventory, labor, and scheduling while monitoring restaurant activities and sales to ensure operational efficiency
- Hiring and training new employees
- Oversaw guest satisfaction initiatives to maintain high service standards
- Ensuring all files are complete and up to date
- Organized workspaces and delegated tasks to team members to enhance efficiency.
11.2020 - 07.20265 Years 8 Months
Assistant manager
Dunkin' Brands | Austintown, OH
- Achieved Servsafe certification.
- Handled deposits, inventory, labor control, truck orders, p&l, and all costs associated with the store. Addressed customer complaints and compliments, scheduled staff, and worked in various positions as needed while managing all restaurant operations.
- Troubleshot equipment and performed basic repairs.
09.2020 - 11.20202 Months
Delivery Driver
Amazon | North Jackson, OH
- Utilized Amazon system and navigation to efficiently load vans by delivery order, delivering packages to various destinations following GPS routes
- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Operated delivery vehicles safely, adhering to traffic regulations and company standards.
- Navigated routes using GPS technology, optimizing delivery times and reducing fuel costs.
06.2014 - 03.20159 Months
RF Machine Operator
GLI Pool Products | Youngstown, OH
- Outlined key duties and tasks
- Operated RF machine to effectively seal vinyl, ensuring quality pool liners
- Applied attention to detail in tasks
- Demonstrated attention to detail while repairing and troubleshooting RF machine issues, maintaining cleanliness and organization
03.2013 - 06.20141 Year 3 Months
trainer
dunkin donuts | Girard, OH
- Responsibilities
- Trained new employees in all store duties, including drink and food prep, pos system usage, register operations, and facility maintenance
- Accomplishments
- Trained 10+ new employees and assumed key management responsibilities
- Skills Used
- Customer service, creative thinking, problem solving
09.2012 - 03.20136 Months
DTV Movers Specialist
VXI Global Solutions | Youngstown, OH
- Outlined daily responsibilities for team
- Assisted customers with placing dtv move orders, addressing inquiries regarding current orders, and implementing necessary changes to ensure customer satisfaction
- Applied creative thinking in problem-solving
- Creative thinking, overcoming obstacles, customer service
02.2009 - 07.20112 Years 5 Months
Supervisor
Sheetz | Girard, OH
- Ensured smooth store functions when manager was unavailable
- Managed store operations in the absence of the store manager, handled food and beverage preparation, delivered customer service, completed end-of-day tasks, and coordinated with truck orders and vendors.
- Secured advancement in role within initial six months
- Achieved promotion within first 6 months and facilitated onboarding of new employees
- Utilized creative thinking for problem-solving
- Creative thinking, problem solving, customer service, multitasking
Education
GED
Eti Tech | Niles, OH | 01-2008
Eti Tech - Niles, OH
01-2008
Skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 30 staff members.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
Certification
Food Handler Certification, June 2023 to Present, National serv safe certified, ServSafe, June 2023 to Present, Driver's License, January 2023 to January 2027
Languages
English
Native or Bilingual
Timeline
General Manager
Dunkin' Brands
07.2026 - CurrentRead more
Assistant manager
Dunkin' Brands
11.2020 - 07.2026Read more
Delivery Driver
Amazon
09.2020 - 11.2020Read more
RF Machine Operator
GLI Pool Products
06.2014 - 03.2015Read more
trainer
dunkin donuts
03.2013 - 06.2014Read more
DTV Movers Specialist
VXI Global Solutions
09.2012 - 03.2013Read more
Supervisor
Sheetz
02.2009 - 07.2011Read more
Eti Tech - GED,
Read more
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer