Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Training
Timeline
Generic

Jessica L. Popov

Astana

Summary


Diligent manager with proven track record in managing client accounts effectively. Demonstrated success in fostering strong client relationships and resolving issues promptly. Leveraged communication and problem-solving skills to ensure client satisfaction and retention.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Client Account Representative

Pawnee Mental Health Services
10.2021 - 09.2024
  • Exceeded performance targets through diligent account management efforts, contributing to overall team success.
  • Enhanced customer satisfaction by providing timely resolution of account issues and inquiries.
  • Maintained thorough documentation of all client interactions while adhering to strict privacy guidelines and regulations.
  • Conducted regular account reviews to proactively address potential concerns and ensure ongoing customer satisfaction.
  • Processed client payments and updated accounts.
  • Interpreted financial data to identify trends and opportunities.
  • Maintained current knowledge of evolving changes in coding.

Lead Client Account Representative

Pawnee Mental Health Services
11.2006 - 10.2019
  • Interviewed, managed and trained new staff.
  • Operated automated systems to maintain and update electronic client records into a Client Tracking System (Claimtrak).
  • Implemented an online payment system for clients.
  • Organized and led regular account review meetings with our team to ensure alignment on goals, expectations, and overall satisfaction.
  • Prepared reports to be submitted to Insurance companies electronically and by paper.
  • Assisted with administrative tasks, including answering phones and scheduling appointments.
  • Managed bankruptcy accounts.
  • Successfully re-structured the way Pawnee billed out electronically.
  • Coordinated with various companies to create an online payment system for clients and insurance payments.

Education

Associates degree - Early Childhood Education

Cloud County Community College
Concordia, KS
08.2001

Skills

  • Performance tracking
  • Data tracking
  • Department collaboration
  • Communication and negotiations
  • Project management
  • Problem-solving

Accomplishments

  • Supervised team of 5 staff members.
  • Collaborated with team of 5 in Insurance collection and outstanding balances.
  • Used Microsoft Excel to develop track outstanding balance and money collected.
  • Documented and resolved insurance submission problems which led to higher collection of claims.
  • Achieved better staff rapport through team building excersise.

Certification

  • Certificate in Healthcare Administrative Specialist, Martinsburg College, 12/01/19
  • Ethics and Customer Service, Pawnee Mental Health KS, 02/01/13

Training

  • Corporate Ethics and Compliance, 2024
  • Workplace Harassment, 2024
  • Insurance billing Education Workshop, 2024
  • Diversity inclusion Group training, 2024

Timeline

Client Account Representative

Pawnee Mental Health Services
10.2021 - 09.2024

Lead Client Account Representative

Pawnee Mental Health Services
11.2006 - 10.2019

Associates degree - Early Childhood Education

Cloud County Community College

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Jessica L. Popov