Jessica Luedtke
Hawthorne
Summary
Over 22 years of customer service experience
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Ability to look deeper into transactions and situations to identify suspicious activities.
Overview
23
23
years of professional experience
Work History
Retail Banker II
TD Bank
06.2023 - Current
- Complies with regulatory, legal and ethical requirements to protect bank assets.
- Offer clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
- Welcome customers warmly to meet banking service and transactional needs
- Increase customer satisfaction by providing personalized banking solutions and exceptional customer service
Store Supervisor
TD Bank
01.2008 - 06.2023
- Responsible for supervising teller and platforms teams in absence of Store Manager or Assistant Manager.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
Assistant Manager
TD Bank (formerly Hudson United Bank)
01.2006 - 01.2008
- Responsible for all operations of branch
- This location was without a branch manager for a period of eight months, during which time I was acting manager.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Branch Supervisor
TD Bank (formerly Hudson United Bank)
01.2005 - 01.2006
- Responsibilities included branch audit, supervision of sales associates, obtaining new customers and accounts, developing sales referral abilities of the staff.
Service Manager
TD Bank (formerly Hudson United Bank)
01.2001 - 01.2004
- Responsible for all operations in branch, including audits and internal security
- Oversaw the client needs and tracked client satisfaction
- Significant accomplishments included acting as branch manager during management changes, maintaining business goals.
Education
B.A. Psychology -
Seton Hall University
01.2001
Skills
- Reliable and Responsible
- Attention to Detail
- Compliance, banking laws, and regulations
- Analytical Thinking
Timeline
Retail Banker II
TD Bank
06.2023 - Current
Store Supervisor
TD Bank
01.2008 - 06.2023
Assistant Manager
TD Bank (formerly Hudson United Bank)
01.2006 - 01.2008
Branch Supervisor
TD Bank (formerly Hudson United Bank)
01.2005 - 01.2006
Service Manager
TD Bank (formerly Hudson United Bank)
01.2001 - 01.2004
B.A. Psychology -
Seton Hall University