Jessica Lujan
Las Cruces,NM
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Server/Bartender
Cantina Restaurant Group
Albuquerque, NM
01.2025 - 11.2025
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to streamline order delivery and enhance service efficiency.
- Trained and mentored new servers on restaurant protocols and customer engagement techniques.
- Managed table assignments and coordinated with team members to optimize workflow during peak hours.
- Implemented upselling techniques, contributing to increased sales and guest satisfaction levels.
- Maintained comprehensive knowledge of menu items, providing accurate recommendations to guests.
Key Manager
Lescombes Family Vineyards
Albuquerque, NM
09.2024 - 03.2025
- Supervised daily operations to ensure compliance with health and safety regulations.
- Developed staff schedules to meet business demands while maintaining labor cost efficiency.
- Analyzed sales data to identify trends and recommend menu adjustments for improved profitability.
- Supervised all areas of restaurant to keep it clean and well-maintained.
Bartender
Lescombes Family Vineyards
Las Cruces, NM
03.2024 - 09.2024
- Crafted and served a diverse range of cocktails and beverages to enhance guest experiences.
- Maintained cleanliness and organization of the bar area to ensure efficient service operations.
- Assisted in managing inventory levels, contributing to effective stock control practices.
- Adapted quickly to high-pressure situations, ensuring timely service during peak hours.
Server
Wecks
Las Cruces, NM
01.2024 - 07.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Office Assistant
Las Cruces Comprehensive Rehabilitation And Home Health
Las Cruces, NM
03.2020 - 06.2023
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Bartender
Linger
Denver, CO
07.2018 - 01.2020
- Served high customer volumes on average between 250-500 guests per shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server/ Bartender/ Trainer
Flying Saucer Draught Emporium
Fort Worth, TX
07.2016 - 06.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Maintained thorough menu knowledge to sufficiently answer questions regarding over 80 rotating craft draft beers as well as over 200 in the bottle.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Key Manager/Server/Bartender
Cork And Pig Tavern
Odessa, TX
04.2014 - 07.2016
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Server
Jalisco Cafe
Silver City, NM
08.2013 - 03.2014
- Cultivated warm relationships with regular customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Bussed and reset tables to keep dining room and work areas clean.
Education
GED -
Las Cruces High School
Las Cruces, NM05-2009
Skills
- Service Standard Compliance
- Office Equipment Proficiency
- Call Triaging
- Quality Assurance Controls
- Multi-Line Telephone Operation
- Critical Thinking
- Conflict Resolution
- Payment Processing
- Billing and Coding
- Medical Records Management
Timeline
Server/Bartender
Cantina Restaurant Group
01.2025 - 11.2025
Key Manager
Lescombes Family Vineyards
09.2024 - 03.2025
Bartender
Lescombes Family Vineyards
03.2024 - 09.2024
Server
Wecks
01.2024 - 07.2024
Office Assistant
Las Cruces Comprehensive Rehabilitation And Home Health
03.2020 - 06.2023
Bartender
Linger
07.2018 - 01.2020
Server/ Bartender/ Trainer
Flying Saucer Draught Emporium
07.2016 - 06.2018
Key Manager/Server/Bartender
Cork And Pig Tavern
04.2014 - 07.2016
Server
Jalisco Cafe
08.2013 - 03.2014
GED -
Las Cruces High School