Phillip Gay
Customer Service/Sales Representative
New Braunfels,TX
Summary
Confident, generous and hardworking Service Representative with an energetic personality. 11.5 years experience in fine-dining/hospitality industry(4 years NYC experience). Committed team member with strong customer service and sales knowledge, communication skills, and the ability to keep calm and think clearly under pressure. Treats customers and colleagues with respect.
Overview
7
7
years of post-secondary education
10
10
years of professional experience
Work History
Fine Dining Server/Server Trainer
Loring Place
New York, NY
01.2019 - 03.2020
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
- Modeled role-play scenarios to provide visual demonstration of serving wine to patrons.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Cultivated warm relationships with regular customers.
- Increased sales significantly by upselling higher-end products to customers.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods, on a seasonal basis.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Fine Dining Server
The Red Cat
New York, NY
08.2016 - 12.2018
- Maintained an excellent standard of service, to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Cultivated warm relationships with regular customers.
- Increased sales significantly by upselling higher-end products to customers.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods, on a seasonal basis.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Professional Opera Singer
Self-Employed
United States, United States
05.2012 - 04.2019
- Interpreted different music by making use of vocal production, harmony, rhythm and melody to present characterization.
- Trained and prepared voice, using various melodies and ranges.
- Practiced singing exercises and studied with vocal coaches to develop voice and rehearse for upcoming roles.
- Applied knowledge of harmony, melody, rhythm and vocal production to individualize presentations and maintain audience interest.
- Interpreted and modified music to personalize performances.
- Selected appropriate pieces to meet performance needs and showcase skills.
- Achieved desired tonal and harmonic balance by communicating clearly with musicians.
- Studied scores at length to learn music in detail and develop suitable interpretations.
Education
Master of Music - Voice And Opera
University of Illinois At Urbana-Champaign
Champaign, IL 08.2010 - 05.2012
Bachelor of Music - Voice And Opera
Lamar University
Beaumont, TX 01.2005 - 05.2010
Skills
Customer service expertise
Strategic sales knowledge
Good listening skills
Professional telephone demeanor
Service standard compliance
Customer relationship building
Guest relations management
Computer proficiency
Committed team member
Timeline
Fine Dining Server/Server Trainer
Loring Place
01.2019 - 03.2020
Fine Dining Server
The Red Cat
08.2016 - 12.2018
Professional Opera Singer
Self-Employed
05.2012 - 04.2019
Master of Music - Voice And Opera
University of Illinois At Urbana-Champaign
08.2010 - 05.2012
Bachelor of Music - Voice And Opera
Lamar University
01.2005 - 05.2010