Dominique T. Potts

Dallas,TX

Summary

Detail-oriented and highly organized professional with over 15 years of experience in customer service, management, and financial transactions. Recognized for a friendly demeanor and strong commitment to reliability, consistently delivering exceptional support and fostering positive relationships with clients and colleagues. Proven ability to manage multiple tasks efficiently while maintaining high standards of service excellence. Eager to leverage extensive experience to contribute effectively in a dynamic team environment.

Overview

years of professional experience

Work History

Bartender /Fine Dining Server

34 Chophouse

Denison, TX

01.2023 - Current

Crafted and served cocktails with precision, ensuring consistent quality and presentation.
Managed bar inventory, tracking stock levels and placing orders to maintain supply.
Trained and mentored junior bartenders on beverage preparation and customer service standards.
Developed seasonal drink menus, incorporating customer feedback and industry trends.
Engaged with patrons to provide personalized recommendations, enhancing overall experience.
Served high customer volumes during special events, nights, and weekends.

Bartender / Server

Choctaw Casinos & Resort

Durant, Oklahoma

04.2018 - 01.2023

Implemented efficient service techniques, reducing wait times and improving overall guest experience at high-volume events.
Trained new bartenders on operational procedures and menu offerings, fostering team efficiency and consistency.
Crafted and served a diverse range of cocktails, ensuring customer satisfaction through quality beverage preparation.
Maintained cleanliness and organization of bar area, adhering to health and safety regulations consistently.
Collaborated with management to create promotional events, increasing foot traffic and sales through strategic marketing initiatives.

Manager / Carhop

Sonic Drive-In

Durant, Oklahoma

10.2011 - 04.2018

Started employment as just a standard carhop, worked there for several years on and off, and was eventually promoted to management before my departure.
Oversaw daily operations, ensuring adherence to company standards and customer satisfaction.
Developed and implemented employee training programs to enhance service quality and efficiency.
Managed inventory levels, optimizing stock management to reduce waste and improve profitability.
Analyzed sales data to identify trends, driving strategic decisions for menu offerings and promotions.

Education

Associate of Applied Science - Science Education

Murray State College

Tishomingo, OK

12-2021

High School Diploma -

Hugo Senior High School

Hugo, OK

05-2013

Skills

Customer Service Expertise
Communications Expertise
Adaptability Expertise
Problem Solving Expertise
Decision-Making Expertise

Delegation Expertise
Strong Multitasking
Team Player Attitude
Highly Reliable

Timeline