Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Willenborg

Cincinnati,OH

Summary

A hard working, dedicated Customer Service Team Member with unwavering commitment to customer service. Who takes pride in ones work ethic and known for developing productive relationships, resolving complex issues and winning customer loyalty. My main goals as an employee are to teach, motivate, empower, and execute.

References available upon request.

Overview

9
9
years of professional experience

Work History

Fine Dining Server

Eddie Merlots
Cincinnati, OH
07.2024 - Current
  • Maintained professionalism while taking customer orders.
  • Advised patrons on best wine choices matching their preferences
  • Ensured proper set-up of dining area before service began including silverware, condiments, napkins.
  • Accurately recorded orders in POS system while providing excellent customer service.
  • Consistently performed cleaning duties throughout the shift.
  • Maintained smooth and efficient flow of guests into and out of assigned sections.
  • Upheld the restaurant's high standards of etiquette, hospitality, and customer service.
  • Trained in bartending, knowledgeable in cocktails and cocktail recipes, as well as wine knowledge.

Bartender

Pho Lang Thang
Cincinnati, OH
02.2023 - 07.2024
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Performed opening and closing duties including restocking supplies.
  • Managed bar area, cocktail design and menu, regulation compliance, and customer relationships.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.

Server

Condado
Cincinnati, OH
07.2022 - 01.2024
  • Provided exceptional service to high volume of daily customers.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items, refill beverages, and promptly taking action to correct problems.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Event Manager

The Queen City Club
Cincinnati, OH
09.2018 - 07.2022
  • Worked as a server/bartender for a 1.5 years and then was promoted to Events/Dining Room Manager
  • Served as primary contact person responsible for responding to inquiries about events.
  • Managed a team of 40-50+ Employees across a four floor building with 2 restaurants, 3 banquet rooms, and 11 private meeting rooms.
  • Hired and trained staff for cross-functional assignments and verified employee knowledge of specific procedures related to each event type.
  • Organized guest support services for guests to meet accommodation, transportation and service needs.
  • Designed and maintained spreadsheets documenting vendor, facility and guest information.
  • Oversaw all aspects of event production from conception through completion.
  • Created detailed timelines for events based on scope of work required by each department involved in process.
  • Coached and counseled employees to reflect company service standards and procedures and managed the team with accountability and fairness.

Line Cook

Everything Bagels
Cincinnati, OH
05.2015 - 09.2018
  • Kept stations stocked and ready for use to maximize productivity.
  • Portioned food onto plates, added garnishes and sauces and handed off to wait staff for serving.
  • Set up and performed initial prep work for soups, sauces and salads.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Executed proper techniques when preparing menu item ingredients.

Education

High School Diploma -

Glen Este High School
Cincinnati, OH
05-2015

Skills

  • Customer Service Expertise
  • Outgoing Personality
  • Complex Problem-Solving
  • Team Leadership and Supervision
  • Work Scheduling
  • Service Management

Timeline

Fine Dining Server

Eddie Merlots
07.2024 - Current

Bartender

Pho Lang Thang
02.2023 - 07.2024

Server

Condado
07.2022 - 01.2024

Event Manager

The Queen City Club
09.2018 - 07.2022

Line Cook

Everything Bagels
05.2015 - 09.2018

High School Diploma -

Glen Este High School

Similar Profiles

CREATE PROFILE
Emily Willenborg