Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jessica Luna

Manager
Slatington ,PA

Summary

Dynamic manager with a proven track record at Smashburger, excelling in team leadership and customer service. Enhanced operational efficiency through effective inventory management, reducing waste significantly. Skilled in decision-making and staff management, fostering a motivated team that consistently delivers exceptional dining experiences.

Overview

11
11
years of professional experience

Work History

Manager

Smashburger
12.2023 - Current
  • Supervised daily operations to ensure quality service and adherence to company standards.
  • Trained and mentored team members on best practices for food preparation and customer interaction.
  • Implemented inventory management systems, reducing waste through efficient stock control measures.
  • Enhanced customer satisfaction by resolving complaints promptly and effectively.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Sales Associate

Seven Eleven
04.2019 - 05.2020
  • Assisted customers in selecting products, enhancing overall shopping experience.
  • Managed inventory levels, ensuring product availability and accuracy.
  • Processed transactions efficiently, maintaining cash register accuracy.
  • Collaborated with team members to optimize store layout and merchandise presentation.
  • Maintained cleanliness and organization of sales floor, promoting a welcoming environment.

Cashier

Dollar Tree
01.2018 - 01.2020
  • Processed customer transactions efficiently using point-of-sale systems.
  • Provided exceptional customer service, ensuring satisfaction and repeat business.
  • Maintained accurate cash drawer balances through diligent record-keeping.
  • Assisted in training new staff on register operations and customer interaction standards.

Crew Team Member

McDonald's
02.2014 - 02.2016
  • Delivered exceptional customer service by efficiently taking orders and processing payments.
  • Collaborated with team members to maintain cleanliness and organization of dining area.
  • Executed food preparation tasks while adhering to health and safety standards.
  • Assisted in training new crew members on operational procedures and service expectations.

Education

Dieruff High School
Allentown, PA

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff management

Languages

English
Professional Working

Timeline

Manager

Smashburger
12.2023 - Current

Sales Associate

Seven Eleven
04.2019 - 05.2020

Cashier

Dollar Tree
01.2018 - 01.2020

Crew Team Member

McDonald's
02.2014 - 02.2016

Dieruff High School

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