Jessica Lusha

• Verified international travel documents to efficiently board passengers for on-time departure.
• Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
• Kept communication with ramp agents so to have successful flight and making sure not to have issues with passengers baggage.
• Resolved customers requests, questions and complaints by looking individual situations and determining best use of resources.
• Used airline computer system to create airline tickets and boarding passes.
• Operated PA system to make announcements regarding flight
• Handle customer complaints, issues, oversold flights and all disadvantaged it could bring.
• Working under pressure and limited time to get everything done
• Recommended possible methods or things to do for customers in order for them to not have issues next time and this also helps decreasing complaints in the future.

Tasks

• Shipment,stocking, filling, cashier, dealing with customers issues including return/exchange. Fixing and cleaning the sale floor, helping customers and suggesting which product is best based on their need, greeting and keep eye contact with them

Tasks

• Fixing and cleaning the store, filling, shipment, cashier, solving customers' issues, making sure they have a great experience and helping them find what they were looking for, greeting people.