Jessica Lynett
Wolverine Lake,MI
Summary
Diligent and detail-oriented Administrative leader with solid background overseeing and motivating staff. Skilled in general office processes, customer service, accounts receivable, payroll and human resources.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Office Manager
D&G Natures Way Lawn Care
01.2012 - Current
- Managed a team of customer service representatives, fostering a positive work environment with excellent customer service skills via phone and email
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed payroll for employees.
- Kept track and updated paid time off.
- Managed daily office operations, ensuring efficient workflow.
- Managed onboarding for technicians and office personnel.
- Handled technician licensing and DOT certification.
Personal Lines Account Manager
Quality Insurance Services
01.2004 - 01.2012
- Determined accurate prices for insurance policies, consistently searching for deals and best prices for customers.
- Increased customer satisfaction by effectively answering questions, suggesting effective solutions and resolving issues quickly
- Upheld privacy and security requirements established by Insurance regulatory agencies.
- Consulted with customers to determine best methods to resolve service and billing issues.
Personal Lines Account Executive
Bosquett & Company Insurance
02.1988 - 10.1992
- Ensured clients received optimal coverage by thoroughly researching available providers and coverage and premiums.
- Finalized and maintained all types of personal lines insurance policies.
- Presented and clearly explained insurance policy options based on clients' needs and goals.
- Processed applications, payments, corrections, endorsements and cancellations.
Education
High School Diploma -
Troy High School
Troy, MISkills
- General office duties
- Customer service
- Training and coaching
- Invoicing and billing
- Time management ability
- Detail oriented
- Ability to prioritize
Certification
Property and Casualty Insurance License: State of Michigan Apr 1989
Timeline
Office Manager
D&G Natures Way Lawn Care
01.2012 - Current
Personal Lines Account Manager
Quality Insurance Services
01.2004 - 01.2012
Personal Lines Account Executive
Bosquett & Company Insurance
02.1988 - 10.1992
High School Diploma -
Troy High School